Lead Content Development Program Manager, Customer Support

Scout Motors   

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

Scout is all about respect.  Respect for the environment by developing all-electric vehicles with the capability to get you to any location.  Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation.  Respect for communities by creating a company that stands for its people and its customers.  And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. 

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. 

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:

• Document, own, and maintain all customer-facing information for the external help center
• Document, own, and maintain all internal Customer Support processes, resources, and training materials for customer-facing teams
• Partner closely with teams beyond Customer Support (Product, Marketing, Digital Products, etc.) to ensure documentation & resources are accurate and delivered in a timely fashion
• Act as a process/procedure subject matter expert on cross-functional projects impacting Customer Support and customer-facing resources
• Analyze usage of customer help center to make adjustments and provide relevant feedback to the Customer Support and Product teams
• Collect feedback from the Customer Support team on Support articles and customer-facing information to enhance the usage experience

Location & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events occasionally. This role is open to remote applicants in the United States with the exception of New York City. …