Lead Client Services

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact, bring your program management and client service skills to FICO’s Scores business. As a Lead Client Services, you’ll serve as a subject matter expert on our FICO® Score Open Access program, where financial institutions provide FICO® Scores and credit education to their customers. You will balance the drive and passion for consumer credit education with the need to manage and update program materials, deepen relationships with FICO’s clients and protect our brand. Program management and high levels of professionalism are key to success and ultimately can make a huge difference in consumer’s lives".- Sr. Director - Scores Client Services

What You’ll Contribute

• Manage a large set of existing clients and provide regular communications and support.

• Own the development and updating of program materials, including creating quarterly newsletters.

• Help lenders in increasing customer loyalty and satisfaction by driving consumer engagement with FICO® Scores.

• Through operational excellence and a consultative approach, support financial institutions in implementing the FICO Score Open Access program, delivering exceptional client experiences from launch through post-production.

• Develop strategies to engage a broad client base, ensuring client satisfaction and ongoing client reporting.

• Meet with clients regularly via phone or conference calls, offering prompt responses and proactively providing suggestions to help with their implementation of the FICO® Score Open Access program.

• Deliver presentations to clients and prospects across various departments, including marketing, risk management, operations, IT, and lines of business.

• Cultivate and maintain strong, trusted relationships with diverse client stakeholders.

• Review and clearly explain marketing materials and program updates to clients in a timely manner.

• Represent the FICO brand while ensuring adherence to contractual obligations within client programs.

• Support client engagement activities, including outreach, onboarding, and relationship management. Manage program updates and provide legal support where needed.

• Recommend strategies to improve efficiency, effectiveness, and overall results.

What We’re Seeking

• Minimum of three years substantial, relevant professional industry experience required, such as the following roles: program management, project management, client support, strategy consulting, business analysis, or solution marketing.  FICO product knowledge is a plus.

• Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.

• Demonstrated history of delivering high quality customer experiences, with frequent requests by customers to help with their issues.

• Proven experience with juggling multiple tasks/projects simultaneously; prioritizing effectively, meeting deadlines and working with minimum supervision.

• Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure.

• Ability to effectively listen to clients and understand their business needs, challenges, and issues.

• Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, proactively gives input, regularly brings ideas for process improvement and contributes to team success.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy