Lead Business Systems Analyst - Enterprise Integrations

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly skilled and motivated senior Business Systems Analyst (BSA) to join our Enterprise Integrations team. The Lead BSA will play a crucial role in analyzing, designing, and implementing integration solutions across various business systems using AWS services. This position requires a deep understanding of business processes, technical acumen, and the ability to bridge the gap between business requirements and technical solutions.

Responsibilities:

• Requirements Gathering:

  • Collaborate with stakeholders to gather and document business requirements for integration projects.

  • Conduct interviews, workshops, and surveys to understand business needs and objectives.

  • Craft user stories based on gathered requirements.

• Analysis and Design:

  • Analyze business processes and workflows to identify integration opportunities.

  • Develop functional specifications and technical requirements for integration solutions.

  • Design integration architecture leveraging AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, and others.

• Solution Implementation:

  • Work closely with the development team to ensure the integration solutions are implemented as per the specifications.

  • Coordinate with different teams to ensure seamless integration between various systems.

  • Perform system configuration and data mapping for integrations.

• Testing and Validation:

  • Develop test plans and test cases to validate integration solutions.

  • Perform system and integration testing to ensure quality and functionality.

  • Facilitate user acceptance testing (UAT) and address any issues or defects identified.

• Documentation and Training:

  • Create and maintain comprehensive documentation for integration processes, configurations, and solutions.

  • Provide training and support to end-users and stakeholders on integration solutions.

• Continuous Improvement:

  • Monitor and evaluate the performance of integration solutions.

  • Identify opportunities for process improvements and optimization.

  • Stay updated with the latest AWS services and integration technologies.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field is preferred.

• Experience:

  • 6+ years of experience as a Business Systems Analyst or similar role.

  • Proven experience in designing and implementing integration solutions using AWS services.

  • Strong understanding of enterprise integration patterns and best practices.

• Technical Skills:

  • Proficiency in AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, etc.

  • Experience with RESTful APIs, SOAP, and other web services.

  • Knowledge of data mapping, ETL processes, and data transformation techniques.

• Analytical Skills:

  • Strong analytical and problem-solving skills.

  • Ability to translate business requirements into technical specifications.

• Communication Skills:

  • Excellent written and verbal communication skills.

  • Ability to effectively communicate with technical and non-technical stakeholders.

• Certifications:

  • AWS Certified Solutions Architect or AWS Certified Developer is a plus.

  • Business Analysis certifications such as CBAP, CCBA, or PMI-PBA are desirable.

Preferred Skills and Qualifications:

• Experience with other integration platforms and tools.

• Knowledge of Agile methodologies and project management practices.

• Familiarity with DevOps practices and tools.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.