Last Mile Manager

Brief info about Vinted 

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.   

Vinted Go launched in 2022,  with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.  

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital. 

Information about the position 

This role is part of the Vinted Go Operations team, which is responsible for delivering the best customer experience to our customers across Europe. We do this by managing external relationships with our Delivery Service Providers and monitoring delivery performance in order to drive improvement and make the experience better. You will also co-create with cross-functional teams and implement new processes to scale our Vinted Locker network. These solutions will enable the network to grow at scale whilst meeting ambitious sustainability and cost goals. You will work closely with Operations, Product and Engineering teams and Health & Safety to achieve success.

We are seeking a highly organized and results-driven Last Mile Manager to oversee the delivery operations of our company. The Last Mile Manager will be responsible for managing and developing relationships with our delivery service providers, ensuring timely and efficient delivery of products, and meeting performance metrics. The ideal candidate will have a strong background in logistics and delivery management, excellent communication and negotiation skills, and a passion for customer satisfaction.

This role can be bases in one of our warehouses in France (Lyon, Paris, Lille) but can also be fully remote.

In this position, you’ll 

• Manage and develop relationships with delivery service providers, ensuring compliance with contractual obligations and performance metrics.
• Source and onboard the delivery service providers in new service areas.
• Monitor and analyze delivery performance data to identify areas for improvement and implement corrective actions.
• Develop and improve the daily operational reports and metrics.
• Ensure delivery service providers comply with company policies, procedures, and regulatory requirements.
• Collaborate with customer service teams to address delivery-related customer inquiries and issues.
• Optimize and standardize last mile related processes across sites.
• Be the point of contact of the Product/Tech teams to develop new features and improve last mile operations efficiency

About you 

• Proven experience in transportation management, logistics, or a related role (5+ years).
• In-depth knowledge of transportation regulations, route planning, and fleet management.
• Strong interest and commitment to operational topics
• Previous experience in supervising a small team is an advantage
• Ability to adapt to fast-changing context and environment
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Fluency in English and in French

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• Private health insurance
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

Working at Vinted 

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 59,300 - € 80,300 gross per year