Junior Customer Support Associate - United Kingdom - Remote

  • 6-month rolling contract
  • Full-time (40 hours) or part-time (20 hours) available
    • 40 hours per week - 8 hours per day on 5 days
    • 20 hours per week - 4 hours per day on 5 days
  • 5 days per week:
    • 2 compulsory days - Wednesdays & Thursdays
    • 3 optional days - chosen from Monday, Tuesday, Friday & Saturday
  • Location: Remote working - must be living in the UK
  • Salary: £23,850 pro rata

The role:

We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.

The role primarily entails:

  • Calling and onboarding people who have been referred to the programme via their GP onto the Second Nature programme.
  • Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain time points.


  • This is a heavily task-oriented role. Therefore, the ideal person thrives in a high-paced environment. You're able to work to targets and are motivated by them.
  • You're a quick learner and you easily adapt to new or changing processes.
  • You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
  • You have a meticulous approach to the importance of accurate data entry.
  • You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
  • You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
  • You'll be comfortable dealing with sensitive conversations over the phone.
  • You're highly empathetic and care about the problems our members are facing.

Job Profile




United Kingdom


Communication Customer Support Data Entry

  • Calling and onboarding referred individuals
  • Communicating with members
  • Handling sensitive conversations
  • Obtaining weight loss data
  • Providing guidance to members

Must be living in the UK


Europe/London UTC+0