Junior Customer Support Associate
United Kingdom - Remote
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- 6-month rolling contract
- Full-time (40 hours) or part-time (20 hours) available
- 40 hours per week - 8 hours per day on 5 days
- 20 hours per week - 4 hours per day on 5 days
- 5 days per week:
- 2 compulsory days - Wednesdays & Thursdays
- 3 optional days - chosen from Monday, Tuesday, Friday & Saturday
- Location: Remote working - must be living in the UK
- Salary: £23,850 pro rata
The role:
We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.
The role primarily entails:
- Calling and onboarding people who have been referred to the programme via their GP onto the Second Nature programme.
- Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain time points.
Requirements
- This is a heavily task-oriented role. Therefore, the ideal person thrives in a high-paced environment. You're able to work to targets and are motivated by them.
- You're a quick learner and you easily adapt to new or changing processes.
- You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
- You have a meticulous approach to the importance of accurate data entry.
- You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
- You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
- You'll be comfortable dealing with sensitive conversations over the phone.
- You're highly empathetic and care about the problems our members are facing.
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