Jr. Onboarding Manager

About StartEngine
StartEngine is the FinTech powerhouse driving the future of fundraising and alternative investing. StartEngine was founded by Howard Marks, the co-founder of Activision ($75B+ market cap), with the goal of helping entrepreneurs achieve their dreams by removing funding barriers. Howard was joined by Shark Tank judge and serial entrepreneur, Kevin O’Leary (aka Mr. Wonderful) as StartEngine’s Strategic Advisor and Investor in 2020. Since its inception, we have helped over 550 companies raise more than $1.1B from retail investors, for as little as $100 per investment. 
Why merely back a company when you could own a piece of it?  
About the Role
We are looking for a dedicated and detail-oriented Junior Onboarding Manager to join our team on a contract basis. As Junior Onboarding Manager, you will play a crucial role in ensuring the smooth and efficient onboarding of companies onto our platform. You will provide essential support and track progress to help meet our ambitious launch goals.

What you will do / Responsibilities

• Point of Contact: Serve as the point of contact for founders throughout the onboarding process, guiding them through each step and ensuring a smooth experience. 
• Deliverable Management: Coordinate and manage the completion of all required deliverables from issuers. Ensure that all necessary documents and information are submitted on time. 
• Deadline Management: Track onboarding deadlines and ensure founders are aware of key milestones. Proactively notify Senior Onboarding Managers of any missed or upcoming deadlines. 
• Issue Escalation: Identify and escalate complex questions or issues to the Senior Onboarding Managers for resolution. 
• Detailed Note-Keeping: Maintain comprehensive and accurate notes of all conversations with founders. Relay information to Senior Onboarding Managers to ensure they are well-informed of each company’s status.

Qualifications

• Exceptional Organizational Skills: Highly organized with strong attention to detail. 
• Strong Communication Skills: Effective verbal and written communication skills to interact professionally with founders and internal stakeholders. 
• Multitasking Ability: Capable of managing multiple tasks and deadlines simultaneously in a fast-paced environment. 
• Experience: Experience in customer support or client-facing roles is a plus. 
• Proficiency with Tools: Familiarity with CRM systems and other project management tools. 
• Team Player: Ability to work independently as well as collaboratively within a team. 
• Adaptability: Flexible to adapt to changing priorities and processes.

Contract Details

• This is a remote contract position.
• Hourly rate of $25 per hour, plus an additional tech allowance.
• Expected commitment of 40 hours per week.

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