ITSM Coordinator

Pay Range: $55,000-$68,000

Leidos currently has an opening for a IT Coordinator to support a DoD customer. The IT Coordinator is primarily responsibility is to perform IT analysis on IT performance metrics. The IT Coordinator will perform other IT related tasks as assigned.

Primary Responsibilities

• Perform analysis for incidents, service requests, change requests and other IT metrics
• Recommend process updates with a focus on continuous service improvement, including participating in requirements gathering sessions and user acceptance testing for improvement implementation 
• Perform regular and ad hoc reporting, analysis, and presentation preparation 
• Participate in meetings with contract and client leadership to provide usage data to support their efforts in strategic and budget decision making. 
• Other IT related tasks as directed.
• Serve as a backup for other team members

Basic Qualifications

• Bachelor degree required or 4 years of experience accepted in lieu of degree (or an Associate's degree and 2 years experience)
• Working knowledge of Microsoft Office products – including Excel pivot tables 
• Ability to handle difficult or unexpected situations  
• Ability to manage multiple tasks simultaneously. 
• Ability to work independently with minimal supervision 
• Excellent interpersonal, oral, and written communication skills 
• High attention to detail  
• Ability to deal with difficulty customers and de-escalated the situation. 
• US Citizen

Clearance Required: Has a DOD SECRET clearance or is able to obtain a DOD SECRET clearance. 

Preferred Qualifications

• Understanding of the IT Change Management process 
• ServiceNow ITSM Suite experience, particularly service catalog 
• Security+ Certification 
• ITIL v4 certification  
• Understand the concept of IT services/products offering
   

Pay Range: $55,000-$68,000

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.