ITIL Release & Deployment Management Analyst Senior

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you are ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Release & Deployment Management Analyst, you will be part of a team focused on delivering releases to our clients. This may include implementation, post-implementation and ongoing production support releases to meet the operational needs once a client is considered Business as Usual (BAU).

The Release & Deployment Management Analyst will be client-focused and may be client facing while building a trusted relationship with the client, enhancing client satisfaction and delivering high quality releases with stability and reliability. The Release & Deployment Management Analyst will collaborate with project or production support business analysts, development, QA and other technical teams in order to manage the full life cycle of releases.

About the team:

Digital One LFI engages with large financial institutions to deliver FIS’ Digital Suite of Retail products – Consumer Studio, Account Opening, Banker Sales& Services and Teller. The Professional Services team works directly on client engagements to develop and deliver against our clients’ digital strategy & roadmap. We are looking for talented resources to join this dynamic team that will grow alongside our solutions.

What you will be doing?

• Participate in release planning, scope and timeline negotiation

• Advocate for release management best practices and standards

• Proactively identify risks and mitigation strategies throughout the SDLC

• Maintain release calendar and contact distribution lists

• Ensure changes are properly documented, tracked and communicated to stakeholders

• Conduct release readiness reviews and obtain required signoffs

• Create deployment/release plans/playbooks as required

• Coordinate release activities during the change window

• Support post-release monitoring for issues requiring triage/fixes

• Track issues found in the release process and help drive continuous process improvements

• Serve as a liaison between technical and non-technical teams (internal and external clients) to ensure release requirements are met

What you will need:

• Extensive knowledge of SDLC and release management

• Experience working with both software and infrastructure projects that are highly technical in nature

• Experience working with Agile and Waterfall methodologies

• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application

• Knowledge of financial services industry

• Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Highly organized with excellent verbal and written communication skills

• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

• Ability to handle on demand requests and adapt to changing requirements

• Ability to react quickly, work under pressure and expedite requests when required

Bonus if you have:

• DevOps/SRE

• Technical background

• Project Management

• Experience in supporting production clients and meeting SLAs

• General knowledge of financial solutions technology

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A multifaceted job with a high degree of responsibility and broad spectrum of opportunities

• A work environment built on collaboration, flexibility, and respect

• Competitive salary and benefits

• A chance to work on some of the most challenging, relevant issues in financial services and technology while building your technical skillset

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $89,180.00 - $149,820.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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