IT Vendor Management Lead

Become a part of our caring community and help us put health first
 The IT Vendor Management Office is seeking a proactive self-starter who embodies a can-do attitude, focusing on solutions rather than limitations. As a foundational team player within our team, the ideal candidate will possess substantial IT Vendor Management experience, showcasing both confidence and humility.

The successful applicant must exhibit exceptional verbal and written communication skills, with a keen ability to listen and synthesize diverse perspectives into a clear path forward for each strategic vendor relationship. Professionalism and articulate presentation are essential qualities, along with proven organizational abilities.

Join us in shaping the future with your expertise, where your contributions are valued and your growth supported.

The IT Vendor Management Lead (Strategic) at Humana is pivotal in maintaining and enhancing our strategic technology partnerships. This role ensures accountability through performance management, adherence to contracts, and robust relationship management. The ultimate goal is to empower our internal partners to focus on delivering solutions that contribute to the optimum member experience.

Key Responsibilities:

• Strategic Sourcing and Procurement: Investigates and evaluates hardware, software, or services to ensure they meet user requirements. Coordinates with procurement to select and negotiate with vendors, ensuring optimal pricing and alignment with IT standards.
• Contract and License Management: Reviews and manages licenses and contracts to guarantee comprehensive coverage and documentation of IT equipment.
• Vendor Relationship and Service Delivery: Manages the overall relationship with IT vendors, overseeing the delivery of outsourced services and ensuring alignment with business needs.
• Performance and Risk Management: Evaluates vendor performance, conducts needs assessments, optimizes expenditures, and manages risks associated with IT vendors.
• Strategy Development and Execution: Directs lifecycle activities of contracts, identifies new technology solutions, and collaborates with internal business partners to develop cost-effective strategies that are aligned with business objectives. Leads the strategy for vendor selection and oversees contract negotiations in collaboration with Legal and Contracts departments.
• Executive Advisory: Provides strategic advisement to senior leadership on significant matters, helping to shape functional strategies that may be segment specific.
• Vendor Management Program Execution: Develops and manages the vendor management program for assigned strategic vendors, fostering a successful IT relationship.
• Strategic Consulting: Provides VM consulting support throughout the vendor lifecycle.
• Relationship Enhancement: Empowers key relationships through engagement communication plans, satisfaction surveys, and IT vendor committee meetings.
• Performance Tracking: Manages and measures vendor performance by aligning it with IT and business strategies, ensuring the realization of contracted benefits.
• Vendor Portfolio Management: Maintains detailed vendor profiles and explores new opportunities for strategic growth and innovation.

Use your skills to make an impact
 

Required Qualifications

• You must be authorized to work in the US without Humana sponsorship as Humana does not provide work visa sponsorship for this role.

• Bachelor's degree or at least 7 years of experience in vendor and/or contract management

• 7+ years of experience managing top tier IT suppliers as a vendor or contract manager or IT sales

• 2+ years of project leadership experience leading cross-functional teams

• Collaborative and consultative across multi-disciplinary teams, both internal and external to an organization

• Must be a self-starter and passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• 2+ years of Service Now experience
• Exposure of Fieldglass

Additional Information

Why Humana

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

*This is a remote position.

**Must be able to work EST hours.

***May be required to travel to Louisville or other vendor locations 2-5 times/year

#LI-Remote

#LI-CB2

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$112,400 - $154,900 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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