IT Support Analyst

About You:

You are a tech-savvy detective with a knack for juggling priorities. You’re adept in cloud technologies and troubleshooting issues across hardware, software, and networks. You excel at proactive communication and go the extra mile to ensure organizational cohesiveness and understanding. You’re meticulous, with an eye for details and a tenacity for solving technical puzzles. You have a growth mindset with a passion for expanding your knowledge within the industry. You thrive in an analytical, creative, and collaborative culture. 

Does this sound like you? If so, Level Agency is currently looking for a passionate IT Support Analyst to further their career with our team.

The successful candidate will be motivated to excel in this role and enthusiastic about supporting the agency. The ideal candidate will have experience in end-user support within a cloud-based infrastructure and/or a willingness to dive in and learn these environments quickly. Level will provide extensive training, guidance, and support, as well as the opportunity to experience the industry from the inside and gain valuable work experience.

About Us: 

At Level, we use the scientific method to drive effective performance marketing campaigns for our clients. Everything from media planning to the ad creative is done with methodical care. Our teams use a “Test. Learn. Grow.” framework that allows them to act with urgency and quickly adapt to the ever-changing world of performance marketing. This nimbleness and willingness to rethink what we know leads to better decision-making—and the confidence our clients need to pursue bold ambitions.   

Recently ranked on the Inc. 500's Fastest-Growing Private U.S. Companies and one of Pittsburgh's Best Places to Work, Level delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more. 

Level is an equal opportunity employer, a Military Friendly® partner, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Position: 

The IT Support Analyst will join a team of technology experts. This role provides critical technical support to our remote-first digital marketing agency. This role will own troubleshooting a wide range of hardware, software, and network issues for our geographically dispersed workforce across the US. The successful candidate will have expertise in both Windows and macOS environments, as well as comfort with remote troubleshooting techniques. This role will focus on end-user …