IT Solutions Specialist

Job Description SummaryThe IT solutions Specialist will help to drive customer satisfaction and revenue through Ultrasound IT installations and Support. As part of the USIT team, you will be joining a fast-growing global business focused on Ultrasound reporting and image management across the Ultrasound segments.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Provide technical implementation and customer support on-site and remote.

• Ensure outstanding customer satisfaction in all customer interactions.

• Assist with pre-sales support of Ultrasound IT products.

• Provide support and work directly with local Field Engineers

• Occasionally provide product support on-site and via remote access.

• Provide follow up customer technical training on-site and remotely via web-based tools.

• Provide valuable input to new product development using your experience in resolving issues

​Required qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; OR (HS/GED with 5 years or relevant experience.)

• At least 3 years of technical knowledge and experience with Network Based Software solutions and Network Topology and Infrastructure.

• Familiarity with Clinical workflow, PACS, routing rules, pre-fetching, URL integration, DICOM SR files, etc.

• At least 2 years of IT support experience including troubleshooting Software, networking, Client \Server OS and Antivirus Security issues.

• Advanced Computer skills (SQL Database knowledge, Understanding of Certificates and Encryption methods.)

• Strong understanding of Virtual and Cloud based environments.

• Willingness and ability to travel up to 30% within the United States & Canada.

• Flexibility to work Off shift hours 1 to 2 weeks quarterly per rotation requirements.

Preferred Requirements:

• Familiarity with Windows OS, Security and Shares. CCNA Preferred.

• Excellent written/verbal communication skills, including the ability to easily convey concepts to peers, customers and employees

• Prior experience within GE - ViewPoint, ABUS- CVUS/OB/GYN/Vascular reporting application

• General IT background with ability to consult on infrastructure needs of prospective clients.

• Microsoft (Terminal Server and Azure) and Citrix experience

• Experience with workflow in a hospital systems.

• Prior PACS and HIS experience or familiarity.

• Working knowledge of the DICOM standard and Ultrasound Systems preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our …