IT Quality Analyst, Senior- REMOTE!
USA IA Home Office (IAHOME)
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NoneSuitability:
Public Trust/Other Required:
NoneJob Family:
IT Quality AssuranceJob Qualifications:
Skills:
Customer Quality, IT Products, Quality StandardsCertifications:
Experience:
4 + years of related experienceUS Citizenship Required:
NoJob Description:
Senior IT Quality Analyst
Transform technology into opportunity as an IT Quality Analyst Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Senior IT Quality Analyst you will help ensure today is safe and tomorrow is smarter.
GDIT is currently seeking an Senior IT Quality Analyst for remote work to join our team.
Responsibilities:
- Conduct process and product audits for a diverse Information Technology (IT) program with multiple subcontractors, documenting the results in the approved database
- Audit the Service Level Agreement (SLA) compliance for primary vendor and subcontractors
- Write and follow up on recommendations, corrective action requests, and escalate issues to upper management as needed
- Report status and metrics as requirement by management
- Become familiar with CMS, ISO, and CMMI framework
- Support the effort for ensuring QA evaluates CMMI, ISO 20K, and CMMI-SVC practice areas for compliance.
Required Qualifications:
- 3+ years of experience in an IT project or program
- Working knowledge of MS Office Suite Products
- Bachelor's Degree (or equivalent)
Preferred Qualifications:
- Experience as an IT Business Analyst in a software development life cycle (SDLC) implementation, including experience with SLA monitoring
- Experience in working with IT subcontractors
- Experience in an ongoing operational environment where software updates occur
- Experience with CMS, ISO 20K, and CMMI-SVC framework (ITIL experience can substitute for CMMI experience)
- CQA (Certified Quality Auditor) by American Society for Quality (ASQ) (experience in QA can make up for lack of this certification)
- Healthcare background
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. ApplyJob Profile
401(k) with company match Comprehensive health and wellness packages Cutting-edge technology Dental plan Dental plan options Disability benefits Flex work weeks Full-flex work week Health and wellness packages Health Savings Accounts Holidays Internal mobility Internal mobility team Jury duty leave Medical plan options Paid Education Paid education and certifications Paid Family Leave Paid Time Off Paid time off plans Paid Vacation Paid vacation and holidays Professional growth Professional growth opportunities Remote work Vision Plan
Tasks- Audit SLA compliance
- Conduct process and product audits
- Deliver solutions
- Document audit results
- Implementation
- Monitoring
- Report status and metrics
- Software development
- Write recommendations
AI Application Development Cloud CMMI Customer quality Enterprise IT Information Technology ISO ISO 20k ITIL IT products MS Office MS Office Suite Project Quality Assurance Quality Standards Requirements REST SAFe SDLC Software Development Software development life cycle
Experience4 years
EducationAS Bachelor's degree Business Certifications Degree Equivalent Information Technology MS Work experience
CertificationsCQA Certified Quality Auditor Public Trust SAFe
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9