IT Operations Engineer

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We're a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support as well as security and communication throughout the facility. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable. You should be a forward thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems. This role is onsite at our Ohio facility and will report to the Director of Technology Operations.

You Will:

• Communicate well and work closely with the management team to ensure the needs of the facility
• Uphold a customer-first approach to IT and interface daily with employees
• Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health
• Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations
• Implement security policies and procedures to keep our systems and employees safe
• Evaluate system security in compliance with SOX and HIPAA
• Work with cross-functional partners to find efficiencies and execute improvements to our internal systems
• Build and maintain SOPs, best practices, hardening documentation, and other internal reference documentation
• Follow standards and best practices set in place by Security and Engineering leadership
• Assist with development …