IT Change Manager - Tempus

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Change Manager within PNC's Tempus Technologies organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.

As an IT Change Manager, you will be responsible for designing and implementing a robust change management framework to ensure all changes to processes, systems, and applications are tracked, managed, and compliant with audit and regulatory standards. This role will collaborate across departments, including IT, operations, and compliance teams, to drive process improvements, mitigate risks, and ensure seamless adoption of changes. Specific job duties may include the following:

• Create and implement a scalable and auditable change management framework for the organization
• Ensure processes align with industry best practices and regulatory requirements
• Collaborate with internal and external audit teams to provide documentation, evidence, and reports as needed
• Identify gaps in current processes and recommend corrective actions to ensure compliance
• Partner with IT, operations, and compliance teams to ensure all system and process changes are documented, communicated, and approved appropriately
• Act as a liaison between teams to manage change requests, prioritize efforts, and ensure minimal business disruption
• Coordinate and conduct Change Advisory Board (CAB) meetings to review and approve significant changes
• Authorize and approve minor changes independently
• Provide training and support to teams to ensure understanding and adoption of the change management process
…