IT Business Support Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Business Process Analysis

Job Qualifications:

Skills:

Cloud Technology, Data Visualization Tools, Microsoft Azure, Organizational Change Management, PMP

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

The Business Information Management Support (BIMS) team is looking for an IT Business Support Specialist. In this role, you will support the NIH Office of Management (OM) Administrative Systems Technology Officer (ASTO) in undertaking a multi-year effort to implement a large-scale OM data strategy and governance program. This position is an internal and external customer-facing role that works directly with executive-level leadership, stakeholders, business management teams, and technical management teams to build relationships with stakeholders and exceed their expectations. 

Work Visa sponsorship will not be provided for this role.

HOW AN IT BUSINESS SUPPORT SPECIALIST WILL MAKE AN IMPACT:

• Prepare presentations for and present to senior level audiences
• Write and update project charters and project documentation
• Formulate strategic planning documents for IT systems
• Provide administrative support, such as meeting notes and project coordination across tasks
• Create status updates, briefings, presentations, talking points, and similar deliverables in support of customer IT initiatives
• Communicate with IT systems owners and related staff to discuss and clarify submissions to the Governance Board
• Support IT Governance Review of proposed technical solutions
• Assist in the development of and review enterprise system budgets
• Maintain content on various SharePoint and MS Teams sites and provision users with access to content as required
• Implement a detail-oriented, problem-solving framework in a multi-workstream environment
• Cultivate value-driven strategic partnerships with business stakeholders from Manager level to C-Suite Executive level in order to encourage, drive and support enterprise digital innovation

WHAT YOU’LL NEED TO SUCCEED:

Education:  Technical Training, Certifications or degree

Required Experience:  Minimum of five years of experience planning and implementing IT solutions from diverse software platforms across large and diverse organizations

Security Clearance:  Ability to acquire Level 5 Public Trust

Required Technical Skills:

• PMP certification
• Proficiency in the use of Microsoft Office, specifically Outlook, Word, Excel, Visio, and PowerPoint
• Experience with data visualization tools (i.e., Power BI, Qlik, or Tableau)
• Knowledge of data management, data governance, data visualization
• Experience with Cloud technologies, specifically Azure
• Experience with the Software Development Lifecycle (SDLC)
• Experience with integration of technical changes across multiple systems with multiple system owners

Required Skills and Abilities:

• Experience working on multiple projects at once, balancing priorities, multitasking, and requiring minimum supervisor input
• Ability to articulate technical specifications into business documentation for Senior level audiences
• Familiarity with IT project management tools, techniques, and documentation with the ability to prescribe those into adaptable and flexible project plans
• Ability to analyze cost vs. benefit of IT solutions
• Ability to effectively communicate
• Ability to lead discussions with strong facilitation skills
• Ability to exhibit professional diplomacy, while effectively relating to people at all organizational levels internally and externally
• Must have good problem-solving skills
• Must be able to work effectively independently and in teams
• Flexibly adapting plans to a dynamic environment

Preferred Skills:

• Familiarity or hands-on experience on development and delivery of low code solutions using Microsoft 365 products and/or Power Apps
• Prior experience working with the National Institutes of Health (NIH) or another HHS OpDiv on IT projects
• Knowledge of goal alignment for IT and Business strategies to identify potential risks and identify strategic integrations to achieve optimal outcomes for both 
• Experience with IT Infrastructure Library (ITIL) processes for ITSM
• Familiarity with Agile, SAFe, SDLC and other IT benchmarks for ITSM delivery
• Literacy with and the ability to ensure compliance with Federal requirements for accounting, record-keeping, project management, security, and other regulatory requirements
• Experience with Business Case development capabilities to include risk identification and risk management

Location: Fully remote; you must be able to travel to Maryland at your own expense to pick up the NIH badge.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#GDITFedHealthJobs -NIH

#GDITFedHealthJobs

The likely salary range for this position is $96,050 - $129,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Apply