IT Audit Manager

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced IT Audit Manager to join our Internal Audit team. This individual will work alongside the Associate Director, Internal Audit to manage the team of co-sourced resources on the execution of the audit program and work closely with external auditors to address information requests, track issues, and drive remediation strategies.  This individual is responsible for assessing business systems, software development, and IT operations to identify control gaps and risk areas. They will provide direct oversight for the IT audit function, which includes:
-Develop audit work programs to enhance internal documentation and streamline risk mitigation reporting for stakeholders
-Manage the execution of audit programs such as operational and compliance audits including Talkspace’s SOX compliance
-Execute testing of IT controls relevant for SOX compliance
-Prepare comprehensive documentation to support audit findings and assist in the implementation of internal audit recommendations.
-Recommend changes to controls, processes, and procedures to enhance data integrity, security, and operational efficiency

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

• IT Auditing Management 
• Perform ongoing assessments of business systems, software development and IT operations to identify control gaps and risk areas.
• Assist in the documentation of internal control processes.
• Create audit work programs for technology related items to improve internal documentation.
• Streamline tracking and reporting on risk mitigation and remediation to provide more visibility to stakeholders.
• Perform and/or review internal testing of IT-related controls and follow up with process owners to resolve issues.
• Drive the collection and delivery of information to co-sources resources and external auditors in a timely manner.
• Serve as a trusted advisor on compliance issues relating to product and business systems.
• Recommend changes to controls, processes, and procedures to ensure data integrity and security and improve operational efficiency and appropriate suggestions to achieve the improvements.
• Perform testing of IT general and application controls relevant for SOX compliance.
• Prepare appropriate documentation (e.g. narratives, flowchart/placemats, control matrices, segregation of duties analyses, audit reports, etc.) in support of audit work performed.
• Assist in the follow-up on internal audit recommendations to ensure implementation.
• Comply with auditing standards, follow good business practices, and efficiently utilize audit resources.
• Team Collaboration
• Collaborate closely with the team on the development of the annual audit program, including Enterprise Risk Management efforts.
• Partner with internal stakeholders to aid in audit efficiency and effectiveness.
• Align with external auditors to design ways of meeting compliance objectives that fully address concerns while minimizing costs to the business.
• Management
• Actively seek standardization and automation, apply, and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures.
• Assist in the coordination and tracking of internal/external testing of controls and track the status of gaps and remediation actions.
• Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership and audit committee.
• Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
• Performs other related duties as assigned.

About You 

• 4-7+ years of SOX (IT-related) audit or compliance experience.
• Bachelor’s degree in IT, Business, or related field.
• Professional Designation: Certified Information Systems Auditor (CISA), CIA or an equivalent IT designation is preferred.
• Strong process analysis, risk and control identification, negotiation and problem solving skills
• Strong project management skills.
• Ability to build and maintain solid relationships across multiple levels of
• management including communicate with external auditors/consultants
• Knowledge of IT security and infrastructure. 
• Experience in organizations that use cloud-based/SaaS business systems, build SaaS products, and use agile software development methodology.
• Ability and willingness to be hands-on and dive into details of specific software systems, permissions, data models, and integrations.
• Working knowledge of information security and computer network, server, database, and user access technologies.
• Strong understanding of SOX processes including ability to design and execute SOX test plans, assist with remediation efforts, and properly document testing results.
• Significant knowledge of information technology processes, controls, regulatory frameworks and control requirements, such as SOX, COBIT, PCI Data Security Standards, and Data Privacy and Protection legislation.
• Experience with AuditBoard is preferred.
• Experience with Netsuite is preferred.
• Experience in the healthcare industry is preferred.

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $110,000 - $130,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.