Internal Field Communications Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for an experienced Internal Field Communications Manager to lead strategic communications for our global sales team. In this role, you will build a cohesive narrative that drives engagement and execution across the sales organization.

Role Overview 

As the Internal Field Communications Manager, you will own the design and delivery of communications that enhance alignment, engagement, and operational effectiveness within the sales organization. You will act as the central voice aligned to our company strategy, collaborating across teams to ensure clear, actionable, and cohesive messaging that resonates with our sales professionals and leaders. 

Key Responsibilities

• Strategic Communication Planning:
  • Develop and execute an internal communications strategy that drives alignment across the sales organization. 
  • Partner with cross-functional teams to build integrated messaging for new initiatives, programs, and priorities. 
  • Own the coordination of the right message at the right time using the right vehicle(s)
• Content Development:
  • Craft professional and engaging content, including email communications, newsletters, internal news stories, and executive messaging. 
  • Ensure consistency and clarity of messaging, tailoring content to resonate with a sales audience.
• Executive Alignment:
  • Collaborate with senior leaders and executives to align on messaging strategies and ensure their communications reflect company goals and initiatives. 
  • Provide guidance and support to leadership on delivering impactful messages to the field. 
• Cross-Functional Collaboration:
  • Work across Product, Revenue Operations, Executive Communications, and other departments to ensure cohesive messaging and alignment on key initiatives. 
  • Break down silos to build a unified voice for the sales organization. 
• Program & Change Management Support:
  • Lead internal communication efforts for product launches / updates, sales enablement programs, tools rollouts, and process changes. 
  • Anticipate communication needs and ensure teams are informed and equipped for success. 
• Measurement & Optimization:
  • Analyze communication effectiveness through feedback and engagement metrics. 
  • Continuously improve strategies to maximize impact and relevance. 
• Event Coordination:
  • Organize and manage quarterly, monthly, and weekly live enablement events tailored to specific audiences and topic categories.
  • Ensure events are well-planned, aligned with sales priorities, and provide clear value to participants.
• Governance and Approval:
  • Serve as a key member of the governance board responsible for reviewing and approving live and general enablement requests.
  • Evaluate requests to ensure alignment with strategic goals and audience needs, prioritizing relevance and impact.

Qualifications

• 6-8 years in internal communications, change management communications, or a related field, preferably in the SaaS or technology sector. 
• Proven experience creating and managing communication strategies for global audiences. 
• Expertise in crafting professional, engaging, and results-oriented messaging for diverse audiences. 
• Strong attention to detail and ability to simplify complex topics into clear, actionable communications. 
• Experience with Seismic, or similar knowledge management platform, and Asana a plus.

Leadership & Influence:

• Proven ability to collaborate with and influence senior executives and stakeholders. 
• Confidence in presenting and defending communication strategies to leadership. 

Cross-Functional Mindset:

• Strong ability to work across departments, balancing multiple perspectives to create unified messaging. 
• Experience managing communications for large-scale initiatives involving multiple workstreams.

#LI-REMOTE

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.