Internal Communications Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We're seeking a savvy internal communications manager who excels at creative storytelling and possesses strong writing skills. This versatile role requires you to take on a diverse range of projects that are critical to the success of the business, demanding adaptability, quick thinking, and the ability to solve problems and interact with executives effectively. You'll be responsible for managing internal communications strategies and campaigns for various technical teams and business units (BUs), including but not limited to IT, Information Security, Engineering, and our internal AI/ML initiatives. In addition, you will support executives across our four key business units: CX & Trust, Enterprise, Marketplace, and Payments, as well as Product Marketing.

You'll be a vital member of the internal communications team within the marketing organization at Upwork, reporting directly to the Senior Director of Internal Communications. We're looking for an individual who is enthusiastic about joining a team that aims to innovate and make an impact in the communication space within an exciting company that is redefining the future of work. If you're passionate about building strong partnerships, have a curious mindset (particularly in the emerging technology space), and are eager to collaborate with team members and business partners, we encourage you to apply. 

Your Responsibilities:

• Execute a variety of initiatives led by the Internal Communications team, including global campaigns, engaging employees through creative storytelling (written, visual, and live events), managing centralized employee and leader communication resources, supporting employee engagement initiatives, and managing our communication channels

• Provide strategic input on messaging and positioning, and influence stakeholders as needed to ensure communications provide context, clarity, and are aligned with our desired goals

• Identify and support projects that improve the strength of the entire Internal Communications team (ex: identify shared editorial opportunities and find new ways to streamline similar work, recommend new AI tools, etc.)

• Support our weekly company-wide meetings, our quarterly All Hands meetings, and our Annual …