Intermediate Customer Success Manager
Remote (Canada)
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Intermediate Customer Success Manager
As a Customer Success Manager, you will be accountable for:
If you have been looking for a company where customers come first, then you've found the right place!
Our Spare HQ is in Vancouver, BC, but this position is open to remote work options across Canada. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver.
Other aspects of this job:
Application Deadline: 31 July 2024
Department: Customer Success
Employment Type: Full Time
Location: Remote (Canada)
Reporting To: Emma Fricker
Compensation: $75,000 - $95,000 / year
Description
We are hiring two new Customer Success Managers to join our team at Spare!As a Customer Success Manager, you will be accountable for:
- Customer relationships - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy! You'll be our customer's trusted advisor at Spare
- Ensuring our customers are successful and as self-sufficient as possible on all things Spare - optimizing and building processes with our customers, training, managing operations and troubleshooting
- Proactively identify opportunities to improve our customers' transit services and work with our customers to optimize their operations
If you have been looking for a company where customers come first, then you've found the right place!
Our Spare HQ is in Vancouver, BC, but this position is open to remote work options across Canada. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver.
Key Responsibilities
- Customer Advocacy: identify customer pain points, propose solutions, and advocate for customers with the Product Team.
- Relationship Management: build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds
- Customer Success: understand what success means to our customers and work with them so they can be as self sufficient as possible
- Cross-team Collaboration: work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
Other aspects of this job:
- Travel within Canada and the USA for onsite visits (around once per quarter)
- Rotate with the rest of the Launch and Customer Success teams as the first point of contact for customers in emergencies, which can occasionally happen on evenings and weekends (usually one week every three months)
About You
- Previous experience in Customer Success (ideally a minimum of 2 or 3 years of experience)
- Experience working with multiple B2B customers
- Experience working at a fast-paced startup company
- Experience working with a complex tech product, or multiple product streams
- Excellent communication skills with a strong ability to build lasting …
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Co-working stipend Remote work options Travel opportunities
Tasks- Advocate for customers
- Build customer relationships
- Collaborate with teams
- Ensure customer success
- Identify improvement opportunities
- Manage Operations
Advocacy Communication Cross Team Collaboration Customer Advocacy Customer Relationship Management Customer Success Excellent Communication Operations Management Process Optimization Project Management Relationship Management Training Troubleshooting
Experience2-3 years
Education TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8
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