Intelligence Analyst - Falcon Recon (Remote)
USA TX Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a self-starting, responsible, detailed-oriented, and highly motivated individual to join our growing Intelligence Team.
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer’s Falcon Intel Recon application.
At a high level, this role will be a cyber intel analytic interface for CrowdStrike’s Falcon Intelligence Recon customers to the wider CrowdStrike intelligence team. The role will also be responsible for enabling the functional use of cyber threat intelligence between the client and the Falcon Intel Recon application. Key responsibilities include the management of customer request, support customer use of the Falcon Intel Recon application, provide internal debrief support, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, ability to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.
Successful candidates will have an excellent technical foundation, especially related to dark web actors, dark web data, APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level …
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Remote Remote-first culture
Benefits/PerksAutonomy Autonomy and flexibility Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Equal Opportunity and Affirmative Action Equity Equity awards Flexibility Flexible working arrangements Health benefits Inclusive culture Inclusive, remote-first culture Market leader in compensation Mental wellness programs Offices with stocked kitchens Paid parental leave Paid parental leave, including adoption Physical and mental wellness Physical and mental wellness programs Professional development Professional development and mentorship opportunities Remote-first company Remote-first culture Stocked kitchens Wellness programs
Tasks- Collaboration
- Communication
- Drive customer satisfaction
- Lead process improvement initiatives
- Process Improvement
Analytical C Cloud-native platform Collaboration COM Communication Customer Relationship Management Customer service Customer Success Cybersecurity Cyber threat intelligence Engineering Enterprise Networking Process Improvement Python Recruiting Scripting Scripting Languages Security Support Technical knowledge Threat Intelligence
Experience3 - 5 years
EducationBusiness Cybersecurity Engineering
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9