Insurance Technology Senior Account Manager

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

• Receive a competitive salary and annual performance-based reviews

• 20 paid holiday days each year (this is in addition to standard paid stats!)

• 100% employer paid benefits after three months on the job

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• 100% remote role within the Greater Toronto area

The Position

As a Senior Insurance Account Manager you will be part of a world-class international team from a wide variety of backgrounds. Your key mission will be to aid in Acturis’ expansion within the Canadian market. You’ll be promoting system functionality to new and existing customers to ensure successful use of the customisable product.

The base salary range for this role is between $75,000.00 and $90,000.00. This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As an Senior Insurance Account Manager you can expect to be responsible for:

• Regularly engaging with customers including a mixture of face to face and virtual meetings

• Setting joint goals with customers, agreeing an action plan, and following up on progress

• Promoting the uptake of new or additional services and modules to existing customers

• Effectively dealing with customer escalations and credit control issues

• Maintaining a high level of system knowledge and awareness of new and future developments

• Attending industry events and representing Acturis in a professional and positive manner

• Assisting the Sales team with onsite support for new Acturis customers and broker acquisitions

• Managing existing customer contracts; hosting webinars and in-person events to deliver functionality tips and promote new features to all users

This position will require nationwide travel to client sites.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice

Requirements

Candidate Profile

The successful candidates will have following attributes:

• Bachelor’s degree in business, marketing economics or other related discipline preferred

• At least five years' of experience in the general insurance industry and processes

• Demonstrated interest in and experience of using IT and software

• Client focussed with an ability to build relationships with customers

• Confident and eager to take responsibility

• Proactively able to manager their workload and meeting schedule

• Outstanding communication skills and patience when explaining processes to an audience with a diverse range of abilities.

• Highly organised and self-motivated with a “can do” attitude

• Logical approach to providing multiple solutions to client issues.

• Ability to quickly learn and adapt to functionality changes and new concepts

• Experience with Microsoft Office Suite, CRMs and Jira

• Prepared to travel to provide on-site training across Canada

• Based in the Greater Toronto area with access to downtown and Toronto airports

• Full clean valid driver’s licence and access to a vehicle

The following experience would be preferred but not mandatory:

• Experience using the Acturis system or other insurance BMS platforms in Canada

• Fluent in French

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

• A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.

• A People Operations representative will schedule an introduction call.

• You will be invited to participate in three interviews.

• References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.