Instructional Designer

Job ID: 259592
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Retail Engagement and Optimization:

The investment in training and education at Sephora is unparalleled in the retail industry—both in product knowledge and career development. Our Retail Engagement and Optimization department is integral to the company's success because we strongly believe that investing in our employees as beauty experts is what sets us apart. From product 101 to application techniques to artistry and trends, the Design team creates the training solutions that drive the training strategy and provide the tools for our store employees to be the most knowledgeable in the industry.

The Instructional Design team supports Retail training needs by:

• Designing instructionally solid learning experiences that support key business objectives
• Designing graphics for purposeful communication to support the learning message and guide comprehension
• Conceptualizing and creating dynamic, immersive, interactive experiences where learning is applied through animations, simulations, gamification, storytelling, assessments, skill building, and other hands-on interactions
• Maintaining quality outputs and optimizing how we work by:
  • Putting the learner at the center of everything we do
  • Adopting functional standards and processes that remove barriers
  • Collaborating and communicating with intention
  • Cultivating creativity and developing our expertise
  • Deepening our strategic vision and individual purpose

The Opportunity:

As an Instructional Designer, you will be responsible for designing new learning solutions to address business needs and performance gaps that support the overall store curriculum and client experience. Reporting to the Manager, Instructional Design, you will work cross‐functionally to gather project details, determine learning solutions, gain buy‐in, and drive implementation of training programs.

You will use your knowledge of instructional design methodologies, andragogy, and training industry standards to identify focused learning objectives and design effective, innovative learning experiences for ILT, WBT, and blended learning programs. You will implement instructional design standards and best practices across all projects, ensuring a consistently high‐quality output, and work with your project

team to create project plans to effectively complete work given needs and constraints.

In addition, you will…

• Facilitate discovery meetings and conduct SME interviews to confirm needs and translate into concrete learning solutions
• Proactively work with the SME to capture and validate course‐ and program‐specific knowledge
• Proactively gather info from business partners, resolve challenges, identify opportunities, and follow up with project stakeholders as needed
• Identify the scope of projects given time, resources, impact to business, and other influencing factors
• Design and develop learning solutions to meet business needs
• Write focused, creative, and effective instruction, producing related design documents (storyboards, prototypes, ILT materials, etc.)
• Establish and maintain strong and efficient relationships with business partners (SMEs, PMs, stakeholders, CPT)
• Ensure final project deliverables are produced at the highest quality
• Work with the Manager, ID to write defensible and effective assessments and inform assessment strategies and identify and implement project evaluation strategies
• Ensure learning solutions incorporate best practices from adult learning theory and support the overall Sephora and Sephora at Kohl’s strategy  75%
• Facilitate collaborative design sessions with the Creative Production Team (CPT)
• Guide the CPT to ensure graphics, multimedia, and other interactive elements support the learning experience
• Influence the design and UX of learning programs in the LMS
• Communicate clearly and regularly with project teams to ensure project work is on track

We would love to hear from you if you have…

• 3-5 years of experience in Instructional design and development of web‐based and instructor‐led training in a corporate setting
• Demonstrated expertise in the application of instructional design methodologies, best practices in adult learning theory, and training industry standards, ideally in retail, beauty, or corporate environment
• Consulting capability with excellent presentation, interpersonal, and written/verbal communication skills with a strong executive presence
• Demonstrated experience managing client and stakeholder relationships
• Demonstrated research and analysis skills, including the ability to conduct needs analyses and analyze and draw conclusions from evaluation and assessment data
• Process improvement and critical thinking skills; proven ability to manage multiple projects simultaneously and prioritize responsibilities in a fast‐paced environment
• Demonstrated experience designing complex, creative learning solutions
• Highly collaborative and open to multiple perspectives
• Ability to influence peers, leaders, and business partners
• Proficient in course authoring (Articulate Storyline and Rise) and creative tools (Vyond, Adobe
• Creative Suite) and knowledge of learning management systems (BigTinCan)
• Preferred experience designing microlearning, gamification, simulations, and innovative approaches to learning #LI-AZ1 #Remote

The annual base salary range for this position is $96,390.00 - $128,250.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.