Inside Technician Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life:

Under limited supervision, the Consultant I is responsible for providing coaching and oversight to adjusters regarding use of and payments to general contractors and Allstate preferred vendors via the Good Hands Repair Network and Alacrity. The individual reviews, analyzes, and processes mitigation and general contractor bills for payment. This person may be asked to provide  guidance and oversight to employees of first- and third-party property claims and support Claims leaders to ensure consistency and objectivity in our claim handling. This person may be asked to conduct quality reviews for appropriate coverage and subrogation investigation, damage determination and estimation, and compliance with claim processes.

Key Responsibilities

• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes
• Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
• Develops, manages, and audits relationships with mitigation vendors in the Allstate preferred vendor network and Alacrity
• Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships Reinspects or reviews vendor mitigation estimates, makes corrections, and mitigation recommendations and determines correct settlement amounts

Schedule:

• Monday - Friday

Preferred Qualifications:

• Prior Insurance, restoration or mitigation experience
• 3- 5 years relevant property experience
• Have prior experience using estimating software like Xactimate
• Value providing an effortless customer service experience
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication – both written and verbal

Supervisory Responsibilities

• This job does not have supervisory duties.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

*This position is not available for Alaska, Hawaii and Puerto Rico residents.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

#LI-MS3

Skills

Active Listening, Analytical Thinking, Claims Review, Communication, Critical Thinking, Customer Centricity, Customer Service, Digital Literacy, Empathy, Inclusive Leadership, Learning Agility, Multitasking, Negotiation, Results-Oriented, Timeline Management, Working Independently

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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