Inside Sales Manager (Remote)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking an Inside Sales Manager to join our team. In this role, you will oversee a team of Inside Sales representatives and will be responsible for driving the team’s culture, sales, performance goals and activity metrics. Through coaching and development, you will support a world-class team while ensuring Inside Sales continues to grow its market share and penetration within defined territories. The position also requires developing and modifying sales strategies to drive performance within the team and department, as well as managing professional growth through hiring, onboarding, coaching, training and periodic reviews. Applicants should have strong supervisory skills and knowledge of Inside Sales functions, systems and best practices. The ideal candidate has a history of exceeding key performance indicators and sales goals within an Inside Sales position.

A day on the job looks like this:

• Directly managing and developing a team of individual contributors, providing coaching and feedback, inclusive of leveraging different sales strategies to drive sales and performance improvement year over year
• Partnering with senior leadership to drive sales through the performance management of assigned team
• Enhancing the team’s sales skills through virtual product presentations, phone-alongs and participation in virtual calls, aiming to meet and exceed sales quota targets
• Leveraging reporting and metrics to manage results, including funnel management, Salesforce dashboards, Brightmetrics and Chorus, etc.
• Adhering to operational processes and best practices to drive operational excellence
• Fostering and maintaining relationships (internal/external) with key customers and stakeholders, inclusive of partnerships with Outside Sales, Retail and Professional Services Group
• Partnering with team members to build strong relationships with school districts, early childhood centers and community-based organizations
• Staying knowledgeable …