Inside Sales Account Manager (Remote)

Job Description:

The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment. The Account Manager will be the go-to-person for their customers, and will act as their liaison to the right internal partners to quickly resolve any issues they may be having.

This is a remote position, that will support a territory in the North Central region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
• Follow up with marketing leads to sell products over the phone into the territory
• Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate
• Be the customers’ trusted partner and go-to-person for product and service needs
• Quickly resolve or facilitate the resolution of customer escalations
• Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
• Leverage systems such as Dynamics and SAP to effectively manage the book of business

Job Requirements:

MINIMUM REQUIREMENTS

• Bachelor’s degree or equivalent work experience required
• Minimum 4 years sales experience
• Inside sales or Account management experience preferred

SKILLS & ATTRIBUTES REQUIREMENTS:

• 3 + years Inside Sales or customer service experience
• 3 + years building long-term relationships with account base over the phone
• Proficiency in Microsoft Office Suite
• Proficiency in ERP and CRM systems preferred
• Excellent Oral and Written Communications Skills
• Excellent Collaborative Behavior Skills

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated …