Inside Catastrophe Claim Representative - Remote Territories

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$65,300.00 - $107,600.00

Target Openings

2

What Is the Opportunity?

Under moderate supervision, this position is responsible for determining the best resource to properly resolve claims in unstaffed or remote regions nationwide (e.g.; desk adjustment, referral to Travelers staff adjuster or Independent Adjuster.) Handles claims involving first party property. investigation, evaluation, estimating and negotiation to ensure optimal claim resolution for building damage with some personal property and business property claims of low, medium to high severity and complexity.
Remote territory claims will have financial exposure on losses up to $25,000 on average. Requires working weekends and extended work days during higher claim volume with minimal notification. Takes Catastrophe Escalation calls and handles a wide variety of transferred customer inquiry calls requiring a Claim Handler skill set. May handle claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required in support of customer service including Pre-Claim Consultation.
This job does not manage others.
This is a hybrid work arrangement, requiring three days in office and allowing for two days work from home.
As of the date of this posting, Travelers anticipates that this posting will remain open until January 7, 2025.

What Will You Do?

• Determines optimal resource for management of assigned files Options include desk adjustment, referral to Travelers staff adjuster or Independent Adjuster.
• Utilizes mapping software to analyze claim location in proximity to staff adjusters.
• Manages Independent Adjusters including timely delivery of service and validation of estimates, if applicable.
• Reviews and approves all Independent Adjuster reports and billing.
• Requires working weekends and extended work days during higher claim volume events with minimal notification.
• Handles 1st party Property claims of low, medium to high severity and complexity as assigned.
• Meets all quality standards and expectations per Best Practices.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property claims under a variety of policies.
• Establishes accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, WC, GL and other areas of the business as needed.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles.
• Negotiates and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex. correspondence to insureds.
• Performs other duties in support of the Catastrophe Response such as outbound contact calls, secondary claim severity triage, coordination of emergency services for claims assigned to other adjusters, fax and e-mail processing, mentoring of Enterprise Response Team members, etc. as required.
• Maintains an effective diary system and document claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Performs other duties as assigned.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelors Degree preferred
• General knowledge of estimating system Xactimate preferred.
• Customer Service experience preferred.
• Interpersonal and customer service skills - Advanced
• Organizational and time management skills - Intermediate
• Ability to work independently - intermediate
• Judgment, analytical and decision making skills - Intermediate
• Negotiation skills- Intermediate
• Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate
• Investigative skills - Intermediate
• Ability to analyze and determine coverage - Intermediate
• Analyze, and evaluate damages - Intermediate
• Resolve claims within settlement authority - Intermediate

What is a Must Have?

• High School Diploma or GED required.
• A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Apply