Infrastructure / Site Reliability Engineer (GOV) - Tempus

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure / Site Reliability Engineer within PNC's Tempus Technologies organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As an Infrastructure / Site Reliability Engineer, you will lead efforts to enhance the reliability and performance of our applications and infrastructure. You will be responsible for building, migrating and implementing robust systems, automating processes, and collaborating with cross-functional teams to deliver high-quality solutions. Responsibilities include:

Automation and Infrastructure as Code (IaC):
-Design, build, implement and maintain automation workflows to streamline deployment processes, operational tasks, and infrastructure provisioning
-Advocate and implement Infrastructure as Code (IaC) principles to ensure consistency and repeatability

System Reliability and Performance:
-Collaborate with cross-functional teams to design, build and implement, and maintain highly reliable and scalable systems
-Ensure the reliability, availability, and performance of critical systems and applications
-Implement monitoring and alerting solutions to proactively identify and address potential issues
-Develop and refine alerting thresholds based on system performance and business needs
-Conduct performance analysis and implement optimizations to enhance system efficiency


Incident Management and Resolution:
-Participate in incident response activities, identify root causes, and implement preventative measures
-Collaborate with support and development teams to resolve critical issues promptly

Capacity Planning and Optimization:
-Conduct capacity planning exercises and optimize systems for performance and cost efficiency
-Implement strategies for auto-scaling and resource optimization

Security and Compliance:
-Collaborate with security teams to ensure systems meet security and compliance standards
-Implement and enforce best practices for securing infrastructure and applications

Key Relationships:
-IT Managers
-DevOps Teams
-IT Incident Managers

Due to the nature of the position, we are seeking experienced the following qualifications:
-Proven experience as a Site Reliability Engineer or similar role
-Strong expertise in cloud platforms and container orchestration
-Proficiency in scripting languages (e.g., PowerShell, Bash)
-Experience with infrastructure management tools such as Terraform and Kubernetes
-Experience with monitoring and logging tools
-Strong understanding of DevOps principles and practices
-Excellent problem-solving and communication skills
-Experience with Azure cloud platform
-Familiarity with CI/CD pipelines and tools such as GitHub actions
-Knowledge of monitoring and logging tools such as Elastic Stack
-Site Reliability Engineer certifications

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and other staff to meet project objectives.
• Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
   

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, DevSecOps, Enterprise Architecture Framework, GitHub, Machine Learning, Microsoft Azure, Microsoft PowerShell, Risk Assessments, Site Reliability Engineering, Technical Knowledge

Competencies

Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Pay Transparency

Base Salary: $55,000.00 – $208,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/07/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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