Infrastructure Engineer Sr. - Mainframe Technical Support CICS

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As an Infrastructure Engineer within PNC's Mainframe Support Technology organization and positioned in the CICS Technical Services Team, you can sit in Pittsburgh PA, Cleveland OH, Birmingham AL, Dallas TX or Phoenix, AZ.

The ideal candidate will have a blend of technical and leadership experience, with a passion for process improvement, defining technology strategy, and an understanding of current technologies. Experience with CICS TS, MQ Series, CICS Transaction Gateway, and CICS Explorer is preferred.

As an integral part of this dynamic and progressive team, you will assist PNC service partners with problem resolution and follow up and perform simple and routine assignments that require basic knowledge of the specified support function. This role provides opportunities dealing with some of the latest technologies - CICSPlex, CICSPlex Systems Manager (CPSM), CICS Transaction Gateway, MQSeries z/OS Queue Sharing, and VSAM/RLS. PNC is committed to threading integrity, teamwork and customer focus through every aspect of our daily work and performance.

Your responsibilities will include:

Installation and support for mainframe infrastructure software technologies that may include any of the following: CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, Mainview, CAFC, CICS Abend-Aid, ACF2 for CICS, Omegamon, CICS Interdependency Analyzer, and Intertest
Perform customization tasks for CICS and related products. Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment.
Working knowledge of SMP/E , zOS concepts including JCL, COBOL, and Assembler
Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.
Ability to install, maintain and manage mainframe software supporting geographically dispersed data centers.
Performing 2nd or 3rd level technical support for mainframe infrastructure software.
Assist service partners in problem resolution. Follow-up and communicate unresolved problems
Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
Assists in the configuration, design troubleshooting and remediation of …