Industry Executive, Healthcare

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in helping to solve some of the largest challenges in healthcare?  Getting patients access to the care they need? Ensure pharmaceuticals get to market and to the patients that need them?  Ensuring patients have the right healthcare to meet their needs?  Do you believe the only way to deliver sustainable care is through operational and technical innovation in healthcare?  

We believe that the intersection of need and technology can have an important impact on transforming healthcare and communications and engagement technology is at the heart of this transformation. Genesys has an industry leading Cloud CCaaS engagement platform which is being used by health systems globally to improve health outcomes and empower patients, members, staff and care teams by helping them better orchestrate healthcare experiences. This transformation harnesses information and engagement to make prevention, treatments, care and wellness more accessible to everyone.

Come join the Healthcare Team and help us shape the future in healthcare, including providers of care, life sciences and health insurance markets.  If you have a passion for patient experience, digital health technologies, and a proven track record of delivering outcomes and value to your customers.  If you have experience driving scalable go to customer initiatives.  If you are flexible, adaptable, a self-starter who thrives in a rapidly changing environment.  If you have experience with pharma, life science, provider and payer customers transformations through innovation.  This role is for you!

Position Purpose

• The Industry Executive’s mission is to accelerate growth in healthcare and transformation for our customers through:
  • Holding peer-level relationships with C-Level executives in the targeted vertical
  • Prioritizing critical customer outcomes with industry-wide relevance and bookings impact
  • Partnering across Genesys to design new offers and experiences
  • Building the value case for that solution and driving customer alignment
  • Designing proof of concepts and sales conversions with Account Executives & extended teams
  • Capturing, packaging and sharing thought leadership
  • Recommending & advocating for product & ecosystem development to support market needs
  • Working as part of the wider Genesys team to drive findings & opportunities into the company.
• The successful leader will naturally become a focal point for driving Industry-specific value across the company, led by customer requirements and desired outcomes.

Responsibilities:

• Maintaining a pipeline of pursuits, qualifying opportunities and forecasting bookings in alignment with AEs
• “Showing up differently” with customers.  Engaging in peer-level discussions about business outcomes and their deliverables in the language of healthcare.
• Translating customer-specific business challenges to context, competitive business advantage and broader Genesys opportunity.
• Proactively developing points of view, brainstorming potential engagements & and developing insertion plans for targeted accounts in partnership with Account Executives and Genesys Resources.
• Positioning and executing engagements that prove in value of Genesys solutions.
• Articulating and customizing global best practices, industry trends & benchmarks to deliver strategic presentations, advise and influence. 
• Scale that knowledge through Sales:
  • Maintain updated points of view on industry trends and opportunities
  • Sales enablement artifacts to scale down market, different geographies, etc.
  • Bring Voice of the customer as valid feedback for all functions: account team, product development, strategy, etc.
• Becoming an industry focal point for the company via informal guidance, thought leadership presentations, product demos, business workshops, and strategic discussions to drive awareness and adoption of solutions
• Maintaining industry expertise to support these peer-to-peer relationships with customer leadership & decision makers including a vision for “the art of the possible” along the Experience as a Service journey
• Being influential in industry specific forums/trade-shows/institutions to gain industry recognition & credibility
• Identify requirements to accelerate new offers to market.

Required Qualifications

• 10+ years of relevant experience as a consultative seller and/or direct practitioner with demonstrated expertise in Healthcare, ideally in the Life Sciences/Pharma market.  Participation in relevant industry associations is a strong positive.
• Experience building and retaining strong customer relationships, with proven CXO engagement skills
• Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements
• Proven track record of earning cross-functional support for those solutions with strong storylines, targeted influence plans and quantified business cases
• Foresight and creativity to envision “art of the possible” implications by integrating a diverse portfolio of perspectives, data and inferences.
• Experience in diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking.  Familiarity with CCaaS, Engagement Technology, Journey Orchestration technologies, especially emerging solutions (e.g., Digital, AI), preferred
• Executive presence demonstrated by excellent and energetic public speaking skills across scenarios (e.g., customer 1-on-1, 1-to-Many Events, executive briefings, etc.). 
• Broad business acumen that “connects the dots” for the customer & system integrator.   For example: sales intuition, channel implications, marketing opportunities, etc.
• Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements.  Willingness to do the heavy lifting to get to a better result more quickly.  Enthusiastic collaborator.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.