Individual & Family Plans (IFP) Sales Operations Lead Analyst - Remote - Cigna Healthcare

Cigna’s Individual and Family Plans (IFP) Team is seeking a Sales Operations Lead Analyst in our sales operations organization to support our IFP programs. This individual will be a critical part of the sales enablement team tasked with supporting our business process and technology. Partnering with our internal stakeholders in support of all distribution channels, they drive sales process excellence while drawing attention to trends, roadblocks, and emerging issues to ensure a seamless experience. This position is responsible for becoming a subject matter expert on Cigna’s IFP Sales and Broker needs to be able to define high level and detailed requirements, business processes and scenarios that will drive technical solutions.

Responsibilities

• Partner with our sales and distribution team and serve as the liaison to our operations team and various internal and external partners to ensure brokers have everything needed to support IFP customers and sales processes. 
• Partner with IT, project management, digital, and marketing to provide input to align on prioritization of broker, call center, and customer related critical capabilities and strategic roadmap. 
• Demonstrate the capacity to synthesize complex information from disparate sources into a clear compelling story that helps the organization commit to action.
• Effectively communicate with constituents and leaders to deliver technical solutions, user interfaces, screen designs, process changes, business flows and user impacts to everyday tasks of the stakeholders.
• Partner with business strategy lead to manage work to ensure priorities are aligned to the business needs, project roadmap, deliverables, and milestones.
• Demonstrated project management experience coordinating across teams, managing deliverables, risks, and issues.
• Participate on critical project tasks including UAT, end user training, and communication of delivered features.
• Document inquiries and tickets while looking for wider impacting trends, reporting them to leadership, and looking for solutions to better our broker experience. 
• Adaptable, flexible, and able to lead/manage through change. Goal oriented and personally accountable; resourceful and self-directed. 

Qualifications 

• BA/BS in business, communications, health care, or proven related experience. 
• 5+ years knowledge of the health insurance industry, regulations, and rules. 
• Experience identifying support gaps, obtaining solutions, and effectively implementing change.
• Strength in gaining consensus across internal partnerships. 
• Ability to work within a complex and rapidly changing regulatory environment. 
• Excellent verbal, written, and Microsoft Office skills. 
• Ability to work independently including strong organizational and time management skills.

Preferred Qualifications

• Experience with the Patient Protection and Affordable Care Act.
• Experience participating technology projects.
• Experience working with ticketing systems and CRM.
• Experience working with Broker Relations functions including commissions, technology access, and process support.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 69,900 - 116,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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