Inbound Upholstery Sales Agent

Virtual Category Sales Specialist 

This is a SALES Role, NOT Customer Service

• • Full-Time Role
  • Compensation: $15/hour + Uncapped Monthly Bonus 
  • *Weekends Required*
  • Schedules are subject to change periodically

As part of our ongoing efforts to build out a best in class support model for our customers, we’re thrilled to share that we’re building out a brand new team dedicated to custom Upholstery within our Category Sales program. This team will focus on supporting customers with all of our custom upholstery offerings! We’re so excited to be able to offer our customers this specialized support and we’re actively recruiting amazing internal talent to help build out this newly established custom Upholstery team!

What you’ll do:

• Leverage your deep product expertise in the upholstery category to help navigate our customers through their purchase
• Learn how to sell products in high growth and technical categories through creative and impactful initiatives
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier capabilities
• Bring a willingness to share innovative ideas and solutions to make us all better
• Engage in a high-energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Meet or exceed your monthly revenue, calls / day targets, and other established KPIs 

What you’ll need:

• Passion for helping customers and a drive to exceed sales targets
• Tenacious, entrepreneurial and ownership mindset balanced with an openness to feedback and coaching 
• Ability to adapt to change
• Clear verbal & written communication skills
• Organization and an ability to multitask and prioritize
• Comfort with existing and new technologies 
• Strong desire to see the team around you succeed 
• Dedicated private workspace (Wayfair provides all necessary computer equipment)
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
• Meeting time in role expectations and general sales experience in a fast paced, customer facing role
• Interest or passion for mattresses a plus
• Bachelor’s degree or college diploma equivalent preferred 

Perks

• 401K matching, health insurance, partnerships with gyms and fitness studios
• Employee discounts at Wayfair and local businesses 
• Fun work environment and team culture
• SPIFFs and …