Implementation Manager

The Opportunity

Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams support our customers to deliver significant business impact from our solution. We help legal functions transform and partner with customers to create genuine value for their businesses. Sound like a fit for you?

Brightflag is seeking an ambitious, highly motivated Implementation Manager (IM) who has a passion for delivering technical software projects to enterprise customers. You will join a team of highly skilled project managers who are responsible for successfully implementing the Brightflag platform for new customers and accelerating their time to value. As an Implementation Manager, you will work cross functionally with Customer Success Managers (CSMs), Sales, Product, and Business/Legal Analysts within Brightflag to understand customer business requirements, migrate historical data, configure the application, integrate the application with customer systems and deliver training and onboarding for new customers. 

Given the amount of customer communication and advocacy involved, Implementation Managers require strong communication, organization, multi-tasking, problem-solving, and time management skills, with an overall ability to seamlessly handle multiple, simultaneous projects of varying complexity. 

What You Will Be Doing

• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations
• Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes 
• Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation
• Work with internal resources to configure the Brightflag platform according to project scope and customer requirements
• Develop and implement a data migration strategy, including extraction, transformation, and loading (ETL) processes, ensuring data integrity and accuracy throughout the migration lifecycle.
• Conduct user training and customer vendor onboarding
• Collaborate with our Engineering team on custom feature requests and API integrations with customer systems
• Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
• Manage risk and issue escalation for the project
• Collaborate with the …