Implementation Lead - GDP

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
The Olo team is seeking a strong implementation enthusiast with experience in Restaurant Software Integrations to join the Customer Experience Team as an Implementation Lead. This position will be focused on our Customer Data Platform and Marketing solutions and is an individual contributor opportunity. 
Reporting to the Engage Implementation Team Lead, the Implementation Lead plays a crucial role within Olo’s Customer Experience Team by working directly with our customers to provide subject matter expertise throughout our customers’ deployment cycle.
A successful Implementation Lead will use their empathy, communication, and organizational skills to work with our customers to understand their unique goals and business processes, providing in-depth knowledge to help our clients adopt our best in class marketing and guest automation tools. 
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC on the 82nd floor of One World Trade Center.

What You’ll Do

• Become a subject matter expert through the implementations of our targeted guest marketing and Guest Data Platform solutions
• Build email/sms/push notification marketing with brands during the deployment phase to transfer knowledge in a practical sense. This will involve partnering with the brand to design layout, transitioning their approved images and copy etc. from incumbent systems
• Work with third party integration solutions; understanding the data that they feed into the data platform and how the brand leverages that data in their marketing campaigns 
• Independently complete configuration and setup tasks, reporting progress to relevant stakeholders
• Guide customers through implementation to understand product functionality to rapidly recognize value through adoption
• Keep track of your contributions towards department KPIs and report weekly on project progress
• Oversee and participate in monthly deployment forecasting to ensure adherence to goals and reliable projections
• Advocate for the customers in conversations and planning with our Product team
• Drive cross-functional relationships with other teams in your product’s business unit
• Work with Senior Leadership to develop process improvement projects and delegate improvements to our knowledge base; guide the team to implement changes and lead team training opportunities
• Work in collaboration with the Professional Services and Customer Success Management Team to provide a …