Implementation Consultant

Implementation Consultant

Department: Implementation

Employment Type: Full Time

Location: Remote, UK

Reporting To: Georgina Burton

Compensation: £40,000 - £45,000 / year

Description

At Aptem we’re passionate about creating solutions that enable our customers to deliver world-class training offerings that support their learners in developing in their chosen careers. Demand for our end-to-end SaaS solutions are ever-increasing and we are continuing to expand rapidly as a business. If you’re interested in joining a talented, committed and driven team that is leading the charge in this fast-growing space, then you should apply!

We are looking for someone with an in-depth understanding of the regulatory and statutory requirements relating to public sector funding within the vocational training sector, who wants to support training providers as they introduce transformational technology. 

This is an exciting opportunity to play a critical role supporting the growth of our business. We are incredibly busy in our implementation team and we are looking for a self-starting individual who enjoys a challenge and is motivated by delivering an excellent customer experience. Your role is to make the implementation process as straightforward as possible for our customers. This includes helping customers understand what Aptem will and will not do for them and making recommendations on how Aptem can therefore be best used within their particular organisation. This is why it is essential that you already have a strong understanding of how apprenticeships, traineeships, study programme and other funded training are delivered. You will challenge our customers to think differently and coach them through managing the inevitable change that comes with introducing a new technology system.

Many of our team work remotely but we have a London office in Camden which we use on a regular basis.  Most of our implementation team are permanently remote and split the majority of their time between working from home and working at customer sites. We are happy to be flexible in terms of where in the country you prefer to be based, although would strongly prefer a candidate within a few hours commute from London so that travelling to our occasional team meetings / company events is manageable in a day's round-trip. 

Key Responsibilities

• Robust project planning including: 
  • Effective knowledge transition from the sales team
  • Clear definition of project scope
  • Securing the relevant internal resources
  • Set up of project documentation
• Effective project management / coordination including: 
  • Establishing clear operating expectations at the outset of the project
  • Setting up the customer's Aptem tenant and completing initial configuration tasks
  • Suggesting design solutions based on individual objectives and key success criteria
  • Owning all project meetings and follow up actions
  • Ensuring all project tasks are completed on time and updated in the project plan
  • Coordinating and delivering customer training 
  • Managing scope creep throughout the project, ensuring additional scope is documented and the relevant processes are followed internally
  • Managing project risk, escalating project issues to management (where required) and taking ownership for ensuring these are closed out in a timely manner
• Transitioning customers to Customer Success for successful long term Aptem usage
• Ensuring projects are delivered in line with Aptem standard processes and best practice
• Contributing to the continuous improvement of Aptem implementation and project management practices and documentation

Skills Knowledge and Expertise

Required skills and technical knowledge

• Previous experience of working at an ESFA/public funded training provider, ideally in several of the following areas:
  • Curriculum Delivery
  • Funding and Compliance
  • Operations
  • Internal Verification 
  • Quality Assurance
• Experience managing multiple concurrent projects to tight deadlines 
• Experience working with technology systems 
• Working knowledge of Office 365 applications (Outlook, SharePoint, Excel, Word, PowerPoint etc.)

Key competencies 

• Strong, professional communication skills across all channels (face-to-face, email, Teams, presentations, calls, etc.)
• Experienced with engaging and managing stakeholders at all levels
• Strong customer focus, working in partnership with internal and external customers to achieve desired outcomes
• Demonstrated ability to influence in situations without direct authority 
• Strong project team management and leadership skills 
• Excellent negotiation skills
• Manages project risk and has the ability to predict / recognise issues and create solutions to these issues before they arise
• Works with a sense of urgency and enjoys being busy
• Demonstrates good personal organisation and close attention to detail
• Challenges the status quo, is curious and strives for continuous improvement 

Benefits

• 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday
• Option to take up to 1 day of paid volunteering leave every year.
• Half a day off at the end of the working week during July and August.
• Option to purchase up to 5 days of additional leave. 
• Company pension scheme.
• Life insurance.
• Private health insurance with Aviva.
• Discounted gym membership.
• Retail and other discounts.
• Employee Assistance Programme.
• Learning and development budget.
• Regular paid social events throughout the year.

Apply