Implementation Associate

Our MissionWe exist to power better care. We are on a mission to power better care​ by delivering he actionable data, insights and incentives that enable providers to improve access, affordability, and health outcomes. Clarify translates vast amounts of healthcare data into achievable actions to engage providers, optimize their performance and contain costs.
Clarify is looking for an Implementation Associate within our Customer Impact team to deliver impact at our provider, payer, and life sciences customers. This position is ideal for someone with health IT implementation/professional services/customer success or healthcare management consultant who is looking to switch into an entrepreneurial, mission-driven environment. This role requires a creative problem-solver who has strong analytical and interpersonal skills and can operate effectively in a fast paced and ever-evolving environment.
Does this sound like you?You have an enthusiastic, analytical, detail-oriented, collaborative, project-management oriented mind.You are a doer at heart - you love rolling up your sleeves to dig into the nitty-gritty details. You love managing project details, you are methodical and you always follow-up, yet you never lose sight of the big picture or timelines. You love working with customers - even challenging customers - and you have a customer-first mindset. You are willing to go to bat for your customers and can articulate their needs clearly and succinctlyYou are technically savvy, analytical, and can learn (and teach) new software applications to others.You are an excellent communicator in all directions. You keep you manager apprised of status without being asked, you coordinate coverage with peers and teammates, and you tailor your communication to the specific audience at hand.You value working with hardworking, curious, and supportive teammates, and cross-functionally with other teams.You embrace change as an opportunity to learn.You believe diversity of thought improves our outcomes.

The Role

• The Implementation Associate will be responsible for a range of responsibilities, including (but not limited to):
• Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customer’s needs and objectives
• Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
• Engage with customers, including facilitating customer meetings, conducting trainings and workshops to support change management
• Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
• Contributing to development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
• Establish and …