Implementation Analyst II or III

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Leads the end-to-end implementation process to ensure a seamless transition for clients adopting MineralTree’s solutions. Works closely with clients to understand their unique business needs, configure systems accordingly, and ensure successful deployment. Manages initial system setup, data mapping, and integration while providing hands-on training and support to client teams. Troubleshoots and resolves technical or process-related issues, escalating as needed to internal teams. Acts as a trusted advisor, gathering client feedback to drive product enhancements and process improvements. Provides remote and on-site support to ensure a smooth and efficient implementation experience.

What Part Will You Play?

• Oversee 20+ customer onboarding projects in parallel

• Work directly with customers to understand their AP and Payment automation needs

• Work to ensure customer adoption of MineralTree in accordance with signed contracts

• Craft and carry out client specific project plans in a timely manner

• Set up new customers in our backend admin system

• Successfully train all members of the client’s accounting team assuring proficiency in the MT platform

• Document onboarding projects in an organized and transparent way, and present progress to internal teams on a regular basis

• Identify and collect metrics on the onboarding process with the ultimate goal of streamlining the process

• Work collaboratively with MineralTree’s sales, support, operations and engineering teams, as well as bank and payment processing partners

• Collaborate with customer success manager to ensure long-term customer success

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred.

• Typically Minimum 2 Years Related Experience

• Experience in business, information systems, or finance related field required.

• Extremely organized and detail oriented with the proven ability to multitask, prioritize and manage time effectively

• Must possess sufficient technical aptitude to quickly learn the MineralTree applications and the business
  rules that govern usage, and to understand our integrations with customer’s accounting systems

• Excellent verbal and written communication

• Proven experience with problem solving and complex troubleshooting

• Proficient computer skills using MS Office and Google Docs

• This person will quickly master our existing onboarding process and continuously work to improve upon it

• Experience in a related area, e.g. customer onboarding, project management, customer success

• Strong customer oriented mindset

• A self-motivated, independent individual, who takes initiative and seizes opportunity

Preferred Qualifications

• Typically Minimum 4 Years Related Experience

• Experience in system integration, implementations, and conversions preferred

• Knowledge of Accounts Payable processes and/or accounting software, ERPs is a plus

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Pay Range is $52,600.00 - $95,000.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Apply By: Friday, March 14, 2025

"Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado."
 

“The position listed in this requisition is ineligible for the referral bonus award program”

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.