IFG Call Quality Coach (Call Quality Professional 2)

Become a part of our caring community and help us put health first
 The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal education process of individuals on the phone. Documents quality issues and performance measures. The Call Quality Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Help our team achieve their best! Are you detail oriented? Do you have experience with coaching or providing feedback? Do you enjoy developing others? If so, this might be the job for you! We are seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join our growing team! The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound sales and relationship building calls as well as contributes to projects across a number of departments to improve performance in areas of compliance, sales, and consumer experience

Use your skills to make an impact
 

Required Qualifications

• Prior experience in Telesales, Call Center and/or Quality Assurance

• 1 or more years of leadership experience (demonstrated capability with coaching and developing associates formally and informally)

• Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.

• Experience with prioritizing and balancing multiple responsibilities and projects

• Knowledgeable with Microsoft Office: Word, Excel and PowerPoint

• Critical thinking skills

• Ability to prioritize and balance multiple responsibilities and projects

• Flexibility in day to day work initiatives

• Detail oriented; ability to provide detailed feedback to agents

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's degree

• Applied knowledge of Direct Marketing Processes

• Contact Center Operations leadership

• Work in a virtual environment

• Bilingual- Spanish

Additional Information

• Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$48,900 …