Hospitality Technician I - Convention Services

Company

Cox Communications, Inc.

Job Family Group

Technical Operations

Job Profile

ACS Service Technician I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $28.13 - $42.21/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

THIS POSITION IS REQUIRED ON-SITE AT BALTIMORE CONVENTION CENTER

JOB SUMMARY:

The Hospitality Technician I – Convention Services is responsible for the installation, maintenance, and service of custom hospitality products specializing in convention services. The Hospitality Technician I – Convention Services will ensure, via monitoring and maintenance, a 100% uptime during the duration of the customer’s event. The technician is responsible for delivering a high-quality customer experience, upholding standards, and meeting company goals. This role consistently partners with all departmental resources (Hospitality Technicians– Convention Services, show management, decorators, sales, engineering, contracted facilities and/or partner venues) to meet customer requests/demands.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Performs all Layer I and Layer II applications for equipment installs, configurations, provisions, maintenance, upgrades, debugging, and adjustments.
• Coordinates with customer service, building services, show management, exhibitors, convention center admin, and vendors for installation of Hospitality products. Including access to areas such as IDFs (Intermediate Distribution Facility), DCC, roof, etc.
• Assists Hospitality Technician II with a wide variety of equipment to provide phone, data communication, and advanced services.
• Communicates directly with customers, business partners, customer service reps, decorators, and hotel staff and provides excellent customer service and professionalism.
• Provides direction to team members, vendors, property personnel based on show and/or property needs.
• Verifies the operational performance of system equipment for compliance to design specifications and quality of service targets.
• Utilizes designated test equipment and tools specific to Hospitality Services.
• Maintains and troubleshoots local area networks (LAN), metro area networks (MAN), and wide area networks (WAN) connectivity over fiber, ethernet, and GigE links.
• Ensures all cable drops, floor runs etc. are completed with the upmost professionalism and with the customers and event attendee’s safety in mind.
• Knowledge of mature wiring standards, i.e., taking over older convention spaces.
• Competent in splicing 6/12 single-mode and …