Home-Based E-Commerce & AP Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Are you detail-oriented, proactive, and customer-focused? We are seeking a Home-Based E-Commerce & AP Specialist to support our clients in the promotional industry. This hybrid role offers a unique opportunity to manage e-commerce operations while handling accounts payable responsibilities, contributing to the smooth operation of the organization.

REQUIRED CORE COMPETENCIES 

• Attention to Detail: Ensures accuracy in e-commerce order management and accounts payable processes.
• Customer Service Skills: Provides exceptional customer support and fosters long-term relationships with customers and suppliers.
• Organizational Skills: Manages multiple tasks and deadlines efficiently, maintaining accurate records.
• Communication Skills: Communicates effectively with internal teams, customers, and suppliers.
• Technical Proficiency: Demonstrates expertise in e-commerce platforms and accounting tools such as Acumatica, Shopify, Amazon Seller Central, and Microsoft Office Suite.

WHAT YOU WILL DO 

E-Commerce Responsibilities

• Responsible for order management of all e-Commerce channels. Including (but not limited to) Company website, Amazon Seller Central, Shopify stores, GSA Advantage, B&H Photo, Home Depot, and other retail partners
• Responsible for e-Commerce order processing through EDI and manual entry. Processing includes (but not limited to) issuing purchase orders to suppliers for drop-shipments. Must adhere to processing and delivery SLAs set by Company 
• Process Return Merchandise Authorizations for all e-Commerce channels
• Provide exceptional customer support via phone and email, including taking orders, troubleshooting web problems, answering product questions and resolving customer concerns.
• Other e-Commerce duties, as assigned

Accounts Payable & Administrative Responsibilities

• Promptly review supplier invoices received to identify errors and handle incorrect invoices within 48 business hours of receipt
• Ensure all tasks are completed accurately and timely, provide feedback when errors are made
• Promptly review and handle Exception invoices according to Company procedures
• Manage and bill Freight to Follow invoices according to weekly schedule
• Reconcile supplier statements in timely manner
• Enter monthly invoices from utility companies and resources in a timely manner
• Develop, maintain and improve customer and supplier relations with emphasis on people orientation
• Other AP & Administrative duties, as assigned

General Responsibilities

• Open and distribute mail and maintain accurate records.
• Collaborate with Sales, Marketing, and Operations teams to ensure seamless workflows.
• Communicate and escalate risks or issues effectively to management.
• Perform other administrative and e-commerce tasks as assigned.Use RingCentral Contact Center to work emails from vendors and AEs as well as internal Halo contacts

WHAT WE LOOK FOR 

• Education: Bachelor’s degree in Sales, Marketing, Accounting or a related field.
• Experience: At least 3 years of experience in e-commerce operations or a customer-facing role. Experience with Amazon, Shopify, and other e-commerce platforms is highly preferred.
• Language Proficiency: Fluency in English with excellent verbal and written communication skills.
• Technical Skills: Proficient in Acumatica, Excel, Word, Outlook, and CRM tools like HubSpot.

WHAT WE OFFER 

• Salary Range: Php 30,000 - Php 35,000
• Industry: Promotional Industry  
• Job Type: Full-time 
• Work Shift: 8AM- 5PM CST  
• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  
• Permanent work-from-home setup  
• Company equipment provided   
• Internet stipends upon regularization  

• HMO Coverage    
• PTO credits and service incentive leaves  
• Major spring and winter company live events  
• Monthly employee appreciation virtual events  
• Company-provided career skills training courses  
• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!