Home-Based Customer Service Representative (Roofing Industry)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Are you passionate about providing excellent customer support and delivering exceptional service? We are seeking a Home-Based Customer Service Representative to join our team in the fast-paced roofing industry. This role offers an exciting opportunity to build strong relationships with customers while supporting their needs and inquiries in the construction and roofing sector  

REQUIRED CORE COMPETENCIES

• Customer Focus: Demonstrates a strong commitment to meeting customer needs and ensuring satisfaction.

• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.

• Problem-solving: Ability to resolve customer issues promptly and efficiently, focusing on positive outcomes.

• Time Management: Manages multiple tasks, prioritizes effectively, and meets deadlines in a fast-paced environment.

• Technical Proficiency: Proficient in using CRM systems, Microsoft Office Suite, and communication tools to manage customer interactions.

WHAT YOU WILL DO 

• Serves as the first point of contact for customers, addressing inquiries and providing accurate information about products and services.

• Handles inbound and outbound calls, emails, and live chats to resolve customer issues and answer questions.

• Processes customer orders, updates order status and ensures timely roofing materials and services delivery.

• Maintains accurate customer records in CRM systems, ensuring up-to-date, accurate, and organized information.

• Addresses customer complaints professionally, escalating issues to appropriate teams when necessary.

• Collaborates with internal teams, including sales and operations, to meet customer needs and resolve challenges.

• Provides detailed information about product availability, pricing, and warranties to assist customers in making informed decisions.

• Identifies and recommends solutions to improve customer service processes and enhance satisfaction.

• Stays updated on industry trends, company policies, and product knowledge to provide excellent service.

• Performs other related tasks as needed to support the customer service team. ​

• Ad hoc tasks aligned with those mentioned above. 

WHAT WE LOOK FOR 

• Education: A high school diploma or equivalent is required; an associate or bachelor’s degree in business administration or engineering is a plus.

• Experience: 1–2 years of customer service experience; experience in the construction or roofing industry is an advantage.

• Language Proficiency: Strong verbal and written English communication skills.

• Working Schedule: Ability to work overnight/graveyard shifts (Philippine time) or U.S. operating hours.

• Technical Skills: Familiarity with CRM systems, order management tools, and basic computer applications s. 

WHAT WE OFFER 

• Salary …