Home-Based Collection Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

The DCX Client Services Home-Based Collections Specialist will be a part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will be responsible for ensuring accurate and timely billing and collection processes and assisting the client with overall accounts receivable operations. Primarily business-to-business collections with extensive reconciliations of high-volume transactions, while maintaining effective communication with customers and providing great customer service.  

REQUIRED CORE COMPETENCIES 

• Strong organizational and time management skills 

• Excellent attention to detail and analytical skills 

• Effective communication skills with a problem-solving attitude 

• Strong customer service orientation  

• Excellent knowledge of accounting regulations and procedures 

WHAT YOU WILL DO 

• Lead all collection activities for assigned regions to ensure all past-due accounts are collected while preventing the aging of current balances.

• Must be confident on the phone, making outbound collection calls and taking incoming calls in a metrics-driven environment

• Continuously follow up with accounts on past due balances, and maintain detailed collection notes

• Negotiate, deliver, and follow through to the completion of customer settlement offers and proposals

• Process and make arrangements for payments, to keep or bring accounts current, which includes following up to ensure obligations are satisfied.

• Manage the production and distribution of customer dunning letters

• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve customer discrepancies and short payments.

• Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.

• Process ACH payment requests, monitor, and correct errors as necessary.

• Ensuring payments are allocated to accounts and identifying unallocated payments in collaboration with the cash applications department

• Work with field operations to review and resolve customer billing issues and disputes.

• Must possess excellent negotiation, influencing, and decision-making skills, in addition to strong communication and organizational skills

• Possesses a competitive and strong will-to-win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment

• Identify and communicate ideas for process improvements, working with management to identify a solution.

• Analytical and problem-solving skills with strong attention to detail

• Demonstrated personal excellence including punctuality, integrity, and accountability

• Heavily receptive to and embracing of changes; ability to quickly adapt in a dynamic environment

• Able to work independently with minimal supervision and a high degree of self-motivation and self-direction

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.  

• Experience: 3 years of experience in accounts receivable and billing processes. Prior experience managing high-volume portfolios.

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficiency in most Microsoft Office Applications, databases, and accounting software.  

• Industry Specific Software/Knowledge:     

• Strong working knowledge using Excel, pivot tables, advanced formulas, etc. 

• Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software. 

• Ability to build relationships with clients and internal departments. 

• Maintaining high accuracy in financial records and attention to detail in every aspect of the job. 

• Strong understanding of billing and collection processes. 

• Highly skilled in negotiation. 

• Certified Public Accountant (CPA) or Certified Management Accountant (CMA) is a plus but not required. 

WHAT WE OFFER 

• Salary Range: PHP 30,000 - 33,000  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM EST (USA) 

• Workdays: Monday through Friday (USA) 

• Benefits of working with us:  

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!