Health and Welfare Benefit Analyst

Description

The Benefit Analyst works in a team environment and is responsible for providing day-to-day Health & Welfare benefits administration support for assigned clients, maintaining compliance with the plan’s provisions, and administrative policies. The Benefit Analyst will focus on creating and automating repeatable processes to minimize manual intervention.  This requires an intermediate level of understanding of the system database and web functionality and will need to utilize report writing tools to extract data for analysis.  This position will work closely with the Client Services Manager to prepare client meeting agendas and lead meetings.    

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

• Provide customer service and answer complex benefit questions; troubleshoot to resolve issues in a timely and accurate manner.
• Interact with internal and external organizations such as carriers, technical staff, call center and Client Services Manager.
• Maintain comprehensive knowledge of clients’ benefit plans and state and federal laws that affect the administration of benefits.
• Process consolidated billing and self-pay premium billing for clients.
• Interact directly with carriers to ensure data is processed correctly and timely.
• Provide input to technology team for process improvement efforts to provide streamlined support to clients.
• Lead open enrollment activities for clients; work with Project Manager on complex open enrollments.
• Partner with Client Services Manager to take over new clients once they have been implemented.
• Maintain client plan requirements documentation.
• Responsible for ensuring data feed integrity for online enrollments and uploads for carriers and internal systems.

Who We Are Looking For

Required Experience and Skill

• Minimum of 5 years of benefits administration experience.
• Bachelor’s degree.
• Experience in benefits administration technical solutions is a requirement.
• Outstanding interpersonal skills; along with strong communication skills both verbal and written.
• Demonstrated history of delivering high quality results on schedule.
• Strong analytical skills, comfortable working with and communicating large amounts of data findings.
• Experience establishing and tracking client metrics and reporting on them regularly.
• Proficient with MS Word and Excel.
• Excellent communication and presentation skills.

Preferred Qualifications

• Experience in Health & Welfare benefits administration is a plus.
• CEBS credential is a plus.
• Degree in Business or Human Resources preferred.

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product.
• Proficiency in the use of computers and other general office equipment.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Excellent problem-solving skills.
• Strong communication skills (both written and verbal).
• Able to productively respond to change.
• Excellent organization and time management skills.

Location

This role is based out of the Milliman office in Dallas, TX, but candidates hired into this role may work remotely anywhere in the US.

Compensation

The salary range for this role is $61,000 - $119,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job posting is expected to close on January 2, 2025.

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