Head of Support Services and Mission Directors

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

We are hiring the Head of Support Services and Mission Directors to lead and transform our approach to providing world-class migrations services to our largest and most complex customers.

As the Head of Support Services and Mission Directors, you will bring the executive leadership necessary to drive strategy, develop services, and ensure the success of mission-critical operations. You will work closely with cross-functional teams across GTM, Engineering and Product to deliver support solutions that enable seamless execution of our migrations programs, and ensure continued success of our largest customers. Your role will also involve leading our ops team of mission directors to remove obstacles, enhance performance, and build systems that support our broader organizational goals.

Key Responsibilities:

• Lead and grow a team responsible for migration support services success across the organization.

• Shape and refine the structure of the migration services organization and MD, helping to craft and develop the strategy for delivering high-impact support to mission-critical initiatives.

• Collaborate with stakeholders to define the long-term strategy and roadmap for enterprise migrators

• Ensure that support and mission-critical requirements are translated into actionable plans, driving efficiency and removing barriers.

• Oversee the execution of multiple support programs and assign the appropriate leaders to each initiative, ensuring the timely delivery of services.

• Demonstrate ownership of your area by proactively identifying opportunities for improvement, resolving issues, and driving the necessary changes to ensure optimal performance.

• Hire, develop, and guide the professional growth of your team members, ensuring they have the resources and support to excel in their roles.

• Lead complex, cross-functional projects with broad scope, managing dependencies and risks while optimizing outcomes across the organization.

Qualifications:

• 15+ years of experience in leadership roles related to professional services, program management, or operations.

• 7+ years of people management experience with proven ability to hire, mentor, and lead high-performing teams and leaders

• Strong track record of analyzing business priorities, industry trends, and customer needs to define and execute long-term strategies.

• Ability to translate customer and executive requirements into operational plans and support initiatives.

• Experience in driving large-scale, cross-functional projects with diverse teams, managing risks, dependencies, and trade-offs to ensure successful outcomes.

• Demonstrated ability to build support services that enhance mission success and drive operational excellence.

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,700 - $274,300

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.