Head of KYC

Mercury was founded to make banking* better for all businesses. We started by imagining what the best banking platform for startups would look like and in a few short years, we have thousands of customers using Mercury’s products, supporting their businesses as they grow. In order to continue our momentum, identifying our customers, collecting and verifying their information, and ensuring we understand the various risks they bring to Mercury is critical. 

To us, KYC is much more than a legal requirement. It is the foundation from which our risk program is built upon. We aim to make all of our KYC, KYB, due diligence, and risk assessment processes frictionless, efficient, and robust. We would like to go way beyond the industry standard, and innovate in all areas of risk management.

As the Head of KYC, Onboarding and Due Diligence at Mercury, you will be a key member of the Risk leadership team and will bring a principled, strategic approach to how we build and scale the foundation of our Risk programs. You will design, enhance, and build a best-in-class operations function focused on our customer onboarding processes, lead ongoing due diligence efforts across our growing customer base, and manage customers’ risk profiles effectively, alongside internal teams and external partners. Ultimately, you will aim to ensure the safety and compliance of Mercury and its customers, while positioning Mercury as a Risk industry leader.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.

Here are some of the things you will do:

• Develop and execute the global KYC operations strategy for Mercury, ensuring alignment with broader risk management objectives and seamless integration across multiple Risk teams
• Lead a large team of over 50 professionals responsible for application reviews, ongoing due diligence, and decision-making on applications and accounts, including mentorship and support of risk managers, fostering a high-performance culture
• Drive short- and long-term initiatives to enhance risk performance, including improving SLAs, approval rates, capacity planning, and reducing friction and losses 
• Ensure the efficiency of KYC reviews through automation, tooling improvements, and clear policies and procedures
• Partner with internal teams across Risk, Legal, Compliance, Engineering, Product, Design, Customer Support, and Go-To-Market, to design and implement KYC project initiatives and enhance overall customer experience
• Understand the implications of KYC and …