Head of Insurance Operations

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the team & role

As the Head of Insurance Operations at Headway, you'll play a pivotal role in transforming mental healthcare accessibility. You’ll lead and scale a mission-critical team, shaping and optimizing insurance operations that impact providers, patients, and payers nationwide. You’ll be at the forefront of driving innovation in a high-growth environment, building strategic partnerships, and crafting solutions that ensure seamless, scalable processes. If you're excited about creating lasting impact in a rapidly changing landscape, this is your opportunity to lead with vision and purpose.

You will:

• Lead Revenue Cycle Management: Oversee and optimize all aspects of revenue cycle management, including collections, claims processing, benefits and eligibility verification, patient billing, payment reconciliation, and roster management.
• Optimize and Scale Insurance Operations: Drive the continuous improvement and scalability of our insurance operations, while managing the day-to-day activities that ensure the seamless functioning of our core insurance business.
• Grow and Scale the Team: Lead, mentor, and expand a team of high-performing operations professionals, driving success in a fast-paced, dynamic startup environment.
• Build Strategic Partnerships: Cultivate and manage relationships with senior operational leaders at health plan partners, using these relationships to align on shared goals and drive success in key performance metrics.
• Collaborate Cross-Functionally: Work closely with teams across product, engineering, partnerships, data, finance, and executive …