Head of Digital Engineering Operations

Job Description

Role and Responsibilities

Reporting to the SVP, Digital Technology, Banking Solutions, the VP, Head of Engineering Operations, will play a critical role in driving innovation and growth for the Banking Solutions business. In a leadership role in the Digital Technology organization, you will be responsible for transforming our talent and driving the delivery and implementation of next generation digital products across various channels, including mobile. With a focus on digital strategy, you will collaborate closely with product leaders, general managers, and other stakeholders to align on strategic goals and deliver innovative digital experiences. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Head of Engineering Operations will be responsible for the following:

• Establishing, executing, and achieving the operational vision and processes in support of a scaled engineering team that ships products to thousands of clients.
• Leading all operational functions for Digital Technology inclusive of risk & compliance, release management, environments management, production support and any additional needs in support of our business partners, technology partners, clients, and customers.
• Owning, defining, and executing the path to production for all Digital platforms and applications.
• Achieving operational excellence through repeatable practices and processes that improve predictability, increase speed to market and reduce issues.
• Partnering closely with the Banking product organization to evolve and accelerate the execution of the product roadmap to maximize the current suite of Digital Solutions and innovate next generation solutions that will drive market share and delight customers with a compelling user experience.
• Partnering closely with engineering leaders to identify and prioritize automation opportunities, while modernizing toward a North Star goal of automated deployments and rollbacks.
• Leading and mentoring a team of operations professionals and engineers, fostering a culture of collaboration, innovation, and operational and engineering excellence. This includes identifying and attracting high-quality talent, as well as upskilling the existing organization.
• Working with a high-performing leadership team to improve agile practices and methodologies and enhance speed, flexibility, and delivery efficiency. Identifying and addressing bottlenecks to ensure timely product shipments.
• Collaborating with cross-functional teams to define and execute the digital roadmap, prioritizing key features and enhancements that align with the company's vision.
• Engaging with customers to lead operational and technical discussions, gather feedback, and ensure that digital products meet their …