Head of Design, CX Design Studio (Solutions Consulting)

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

The CX Design Studio at Sprinklr is a dynamic, cross-functional team dedicated to co-innovating with customers on their customer experience (CX) journeys. We employ a human-centered, service design approach to reimagine and transform CX journeys, leveraging the robust capabilities of the Sprinklr CXM platform. 

Our mission is to focus on customers and their unique CX journeys, utilizing rapid prototyping to deliver tangible assets that help customers envision their future state. By doing so, we enable businesses to achieve meaningful transformation and create delightful customer experiences. 

The CX Design Studio offers a variety of CX journey workshops designed to deeply understand customer needs, identify the right journeys to design, and craft exceptional CX experiences. Through collaboration and innovation, we empower our clients to navigate new business transformations and strategically integrate technology to achieve their goals. 

About the Job 

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's Unified-CXM platform helps companies deliver human experiences to every customer, every time, across any modern channel. We work with more than 1,000 of the world’s most valuable enterprises, including over 50% of the Fortune 100. 

Role Overview  

As the Head of Design for the CX Design Studio (Solution Consulting), you will lead a talented, cross-disciplinary team dedicated to transforming customer experiences through innovative design strategies. This role offers the opportunity to shape the future of customer engagement by integrating cutting-edge technology with thoughtful design to drive meaningful business transformations. 

Key Responsibilities 

• Lead and inspire a dynamic team in crafting industry-acclaimed experiences across digital platforms. 

• Collaborate closely with internal teams and customers to develop strategic design solutions that align with their business objectives. 

• Drive the creation of impactful and meaningful "big ideas" that resonate with users and enhance their interactions with Sprinklr’s platform. 

• Foster an environment of continuous learning and adaptation, encouraging team members to explore new design methodologies and technologies. 

• Engage directly with executive leadership and stakeholders to advocate for design-driven approaches that influence product development. 

• Maintain a balance of humility and confidence in leading projects that push the boundaries of innovation. 

Qualifications 

• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field. 

• 10+ years of experience in design leadership roles within technology or SaaS environments. 

• Proven track record of leading successful design projects that drive business transformation. 

• Strong expertise in human-centered design methodologies and service design principles. 

• Excellent communication skills with the ability to articulate design concepts to technical and non-technical audiences. 

• Experience collaborating with cross-functional teams to deliver integrated solutions. 

Who You Are & What Makes You Qualified 

• Visionary leader who can inspire creativity and innovation within your team. 

• Strategic thinker who can align design initiatives with business objectives. 

• Skilled communicator who can engage effectively with executives and stakeholders at all levels. 

• Continuous learner who stays up-to-date with the latest trends in design and technology. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.