Head of Account Management

Who are OnBuy? 

OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.  

We have recently been named one of the UK's fastest-growing tech companies in Deloitte's Technology Fast 50 for the third year in a row (as well as 'Fastest-Growing Tech Business in the South West'). 

All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. 

Working at OnBuy: 

We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. 

At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard.  

We are a close team, who have the opportunity to learn and grow as OnBuy evolves. We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft. 

Head of Account Management
As the Head of Account Management, your primary responsibility will be to lead the Account Management and Digital Account Management teams in maximising seller engagement, GMV and Revenue growth from existing sellers. You will optimise processes, leverage data to drive informed decision-making, and constantly lead and drive the teams to plan and execute to meet their objectives.

Key Responsibilities:

Seller Growth Strategy: Develop and execute OnBuy's seller growth strategy, focusing on increasing GMV from existing sellers through enhanced engagement, category expansion, and deeper platform integration through both assigned Strategic Account Management and Digital Account Management.

Optimise Delivery and Execution:

• Establish end-to-end account management processes that deliver seller growth and retention
• Utilise automation and data analysis to constantly iterate and improve process efficiency and effectiveness
• Implement proactive monitoring systems to identify at-risk sellers and growth opportunities
• Drive automation tools and AI tools to deliver growth and efficiency in account management

Strategic …