Hardware Asset Manager

Leidos Corporate Group has an exciting new opportunity for an experienced Hardware Asset Manager, supporting IT Asset Management.  ITAM focuses on asset lifecycle management, performs system catalogue and model management, and ensures regulatory and policy compliance.  The goal of ITAM is to minimize risk and maximize HW, SW and Cloud investments. 

The Hardware Asset Manager plays a crucial role in our operational strategy, responsible for hardware asset management  processes, services, and capabilities.  They will influence, align, and develop asset management practices to continuously improve and deliver critical foundational solutions.  They are responsible for ongoing management of physical and/or virtual inventory through timely and documented asset audits.

The candidate will perform cost-benefit analysis and risk analysis related to asset management. They will be the first line of contact for asset questions, and data corrections and assist with maintaining the hardware asset product catalog, asset model management, end-of-life management, and capital asset attestation. The candidate will oversee the maintenance of hardware asset records including critical, minimal data: who, what, where, in the asset management application ServiceNow, and related CIs. The candidate must understand and enforce asset policies and data integrity.  

The candidate must have strong analytical skills, organization, and the ability to operate in extremely high-pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible in a changing environment.  The selected candidate must have prior people management and ServiceNow HAM Pro experience.

Primary Responsibilities:

• Maintain effective asset management strategies, processes, and systems
• Maintain an accurate inventory of hardware assets by managing deployment, utilization, tracking, security, and final disposition of IT assets via the system of record, in ServiceNow HAMPro
• Establish key performance indicators, metrics, and reporting/dashboards, and ability to perform data analysis
• Oversee Hardware Asset Management internal and external, manufacturer and regulatory audits
• Make business process improvement recommendations by performing analysis and drafting possible solutions for future state enhancements and implementation steps
• Translate complex concepts and policy into plain-language business operation documentation for internal and external stakeholders; maintain up-to-date work instructions
• Establish and build relationships with other ITIL process owners, applicable tool owners and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectives
• Assist with formulating strategic roadmap and the daily end-to-end hardware asset management services in accordance with the ITAM policies
• Develop and maintain Asset and CMDB architectural standards in alignment with the ServiceNow Common Service Data Model (CSDM) and provide prescriptive guidance on service modeling within the Asset and CMDB in support of scalability, automation, and time to value
• Establish exception reporting and procedures to investigate root cause and perform remediation
• Excellent communication skills, able to develop tactical plans with minimal oversight
• Excellent decision-making skills, based upon seeking input from others, analyzing input & using sound judgment
• Potentially manage team of 2 - 5 IT asset management professionals: ability lead and coach others to success
• Work with internal teams such as Finance, Procurement, Contracts, IT, business Sectors, as well as external vendors to maintain an accurate and healthy Asset Management program
• Influence change management efforts across all phases of projects and initiatives to drive the culture of continuous improvement

Required Qualifications:

• Bachelor's degree and 5+ years of prior Hardware Asset Management related experience, which must include 2+ years of experience supervising or leading teams or projects
• Subject matter expert of hardware asset management practices
• Knowledgeable in ServiceNow, SharePoint, and Costpoint
• Skilled in building queries, reports, and dashboards in ServiceNow, and interpreting such data to inform business decisions
• Experience working with major hardware vendors (IBM, Dell, HP, Cisco, etc.)
• Proven experience with IT Asset and Configuration Management in ServiceNow HAMPro
• Understanding of the relationship between IT Assets and Configuration Items
• Excellent written, communication and interpersonal skills
• Demonstrate a proven ability to work well under pressure with tight deadlines, superior critical thinking and technical problem-solving skills
• Excellent attention to detail and focus on delivering high quality work, strong organization, planning, and execution skills
• Knowledge of the System/Software Development Lifecyle and Project Management Methodology, experience developing, managing, and implementing goals, plans, and technical complex processes
• Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
• US citizenship is required and able to obtain security clearance as needed

Preferred Qualifications:

• ServiceNow HAMPro certification
• IAITAM Asset Management certification
• Project Management skills and experience
• Advanced data analysis and reporting skills particularly in Excel, PowerBI, Tableau

Please note that actual salary for this role is closer to the midpoint of the posted pay range.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.